Trip Planner : Europe / UK / England / Hertfordshire / Hemel Hempstead / Fun & Games / Planet Ice - Ice Rink
Planet Ice - Ice Rink, Hemel Hempstead
Categories: Entertainment Centers, Fun & Games
Planet Ice - Ice Rink is located in Hemel Hempstead. Using our online itinerary creator, Hemel Hempstead attractions like Planet Ice - Ice Rink can form part of a personalized travel itinerary.
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We had a great afternoon at Planet Ice. All of the staff at friendly. We had a three year year old and nine year old on the ice for the first time, the marshals gave us great advice and helped them to... read more »
Nice place, staff could do with cheering up, A little bit over priced for what it is. But generally a good day out for the kids
What a great place to visit in a rainy day. Using deals provided on Groupon and Mix96 this was actually a cheaper treat than we expected. Also signing up the the Planet Ice membership card (free) offe... read more »
Alex Van Der Gragt
The skates are REALLY uncomfortable. The rink was on the small side and busy but they decided to close some of it for a private party. This slowed everyone down and made it far less enjoyable.
Pretty good location, a fun day out, and close to shops, cinema etc. It was ages since I ice skated and it was still fun! The skates are also pretty comfortable and good quality for rentals.
The rink was wet, with ice semi-melted and puddles of water throughout the surface. The rental skates are made of cheap plastic that rips into your skin as you skate, with padding foam sticking out and blades completely dull. Management initially refused a refund on the grounds of 'no-refund policy' and further refused to acknowledge skating on wet surface was putting users, most of whom were children, in harm's way, saying the rink's condition was within the company's safety guidelines. The customer service was also appalling, with management not interested in hearing the reasons for dissatisfaction, finding a way to address concerns or attempting to retain a customer.
Terrible. Tried booking lessons for my child, website is not informative, information is not clear, staff on the phone unavailable, head office cant help. They can call you back when they decide its fit. Not sure about quality either anymore....never going there....
Its great, All the staff are very helpfull and it has a fantastic atmosphere! Its a place where I learnt how to ice skate thanks to the awesome people that go there! Great Place!
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