Ponderosa Rural Therapeutic Centre, Heckmondwike

2.3
#1 of 9 in Things to do in Dewsbury
Ponderosa Rural Therapeutic Centre is located in Heckmondwike. Choose to start, finish, or center your holiday on a trip to Ponderosa Rural Therapeutic Centre by using our Heckmondwike trip maker .
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Ponderosa Rural Therapeutic Centre Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
241 reviews
Google
3.5
TripAdvisor
  • Been here quite a few times over the years and had a enjoyable time. Food in restaurant has always been very good. Disappointed to discover restaurant closed at 12.45 for a function. Oh well we can ea...  more »
  • Came here with my family yesterday on the reviews of friends that have been before. Wasn't as much as I thought there, wasn't very clean in places, and the play. Arm was tiny, which I didn't think res...  more »
  • Visited with my 5 month old baby, as there isn't much you can do on a day out with a baby, so thought looking at different animals would be interesting. What a waste of time. We travelled for almost a...  more »
Google
  • The staff are not friendly the owner didn't even say good afternoon felt like he just wanted the money, what was really upsetting to see was a otter crying as it was on his own, they where getting it a mate but it was upsetting to see. I went in the afternoon and they where only just started cleaning the animals out they should have been done before they even opened, I expect animals to smell but not to the point of having to hold your nose, the staff that were cleaning looked like where too busy talking to each other then working, A lot needs to improve before I will return. On a positive note a friend of mine got married there and it was a beautiful ceremony and reception.
  • This place has been reported to the RSPCA due to the neglect of the animals. Please boycott this place until the conditions improve. It's shameful. Do you really want your children to believe this is the way to treat animals?
  • I am a wheelchair user and went to ponderosa as I love animals and wanted to be more close up to them whilst we got to see the animals the website is misleading the accessibility was not what I expected. For one there was no allocated disabled parking and another the first disabled loo I came across was in a building that had steps on both sides eventually we found an accessible entrance into the area where the toilets we're (children's play area) but we had to squeeze my Wheelchair past a picnic table it was big and solid so would have been difficult to move. Once we got through the door to the play area where the toilets were situated there were other obsticals in the way that my friends had to move. Finally I got to the toilets and I couldn't open the door far enough as a table was in there and the door opened inwards so my friends removed the table from the toilets then they had to move the bins around as they were in the way. Finally I got in but as the door opened inwards and there was not enough space for me to turn my friends had to open and close the door for me! This wasn't the only disabled toilet at ponderosa that I had difficulty with the other disabled toilets had inwards closing doors and not enough room to turn so again. I had to ask m friends to open and close the doors for me. Additionally the toilet in the coffee bar had a drop down rail that was stuck so I couldn't use it. Staff around the area were few and far between and a hissing cockroach escaped from one of the enclosers ! In one area the tortoise and guinipigs were in open easy to access pens with no staff supervision someone could have stolen or injured one!! Being a therapeutic zoo I expected there to be an opportunity to pet the animals but as the tortoise and guinipigs were unsupervised we didn't touch them to be on the safe side. Getting around was difficult as there was no map or indication of Wheelchair users routes and barely any signs! I attend disability rights group disabled people's forum and I wouldn't recommend it to them due to the difficulties and sizes of the disabled toilets , lack of signage or maps and the nonexistence of disabled parking. I enjoyed seeing the animals but some seemed to pace or seemed distressed. I literally had no idea where I was going when I was there which is scary as I have a learning difficulty which affects my sense of direction and other things (dyspraxia) and this made me feel anxious. Oh by the way random pig in the reindeer pen I think this place needs some work a few animals had no labels on the cages as well.
  • We have been a dozen times at least - a great day out for young children, teens may be bored. Great value for money, get there early! it gets busy.
  • Fun day to take small children too, good selection of animals, friendly staff. Toilets and hand washing facilities need to be better kept!

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