Mister Twister's Hartlepool, Hartlepool

After taking my granddaughter here last night with my cousin and her daughter... I still can't get over the state of the place... completely understaffed... and filthy... the whole place needs a major refurb... we paid for entrance and tea for the kids... I'm not sure what we picked from the menu as you couldn't see it for grease, finger prints and other food remnants .. every menu was the same... can these be not wiped every few hours... the tables were greasy and dirty... and it was like sitting in the blitz... it's so dark!!! I never noticed the cold but no heating... food came out freezing cold... I didn't notice until I began to help my granddaughter... what is going to be done about this!! Who manages the place to complain to... girl with blonde hair seemed to be in charge and was doing most of it herself while trying to remain happy and chatty... I really don't know how you do it! I felt actually dirty when I came out... but I did have to ask for cleaning products to clean the table befor the girls ate so I'm not surprised I felt like this... I hope to get a reply to my message... these issues need to be addressed urgently!

Nice and open spaces, but looking run down and hasn't been decorated or changed in 10 years.

Ok for twenty minutes then kind of feels a bit small, yet the building is massive. We were in for 9.45 and no one bothered hoovering from yesterday, staff all chatting in kitchen, card machine doesn't work and no cordial available for kids. Killed an hour though. But at £12 for 2 kids, I'd rather take them to Summerhill in the rain. ☺️

Come here quite often with my two grandsons who really enjoy it. All the staff are pleasant and accommodating but I do have one or two criticisms, firstly it's always freezing cold and doesn't seem to have any heating at all even in winter! Secondly, some of the climbing equipment has seen better days and could really do with one or two repairs and lastly, the food prices are extortionate for childrens meals! 3 small chicken nuggets and about 6 chunky chips for the boys cost almost £8. Decent value for money to use the equipment if you come mornings but expensive in the afternoons! 3 stars!

Expensive for what they offer