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Craggy Island Indoor Climbing Centre, Guildford

3.9
#5 of 6 in Fun & Games in Guildford
Entertainment Center Fun & Games
Craggy Island Indoor Climbing Centre is located in Guildford. Before you head to Guildford, plan trip itinerary details with our user-friendly Guildford vacation trip planner, to make sure you see all that Guildford has to offer, including Craggy Island Indoor Climbing Centre.
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Reviews
TripAdvisor Traveler Rating
32 reviews
Google
4.4
TripAdvisor
  • We enrolled our 7 year old on a beginner's course starting October 2016 in Guildford. He had been there once for a birthday party and had really enjoyed his experience. So with excitement we arrived a...  more »
  • I bring my six and nine year old girls, and also their sixty-nine year old grandmother, here regularly, and they all really enjoy it. It really is great physical activity and challenging fun for every...  more »
  • They have just installed new autosave climbing ropes, which like a seatbelt automatically catch you if you do fall, so perfect for new people or those who have time to climb on their own, or want to c...  more »
Google
  • We enrolled our 7 year old on a beginner's course starting October 2016 in Guildford. He had been there once for a birthday party and had really enjoyed his experience. So with excitement we arrived and were told to sit in the upstairs coffee area waiting to be called. No one called and so after 5 mins after the start time we wandered downstairs and saw the kids already getting kitted out. We told them there were another 4 families waiting to start on the same course as us, still upstairs. There was no apology or rush to get them down. Our son got kitted out and they all started to try the small taster wall. I then heard my son cry and went downstairs. Apparently he got stuck a few times on the wall and told me he had called someone over to help him progress but no one came over so started to cry out of frustration. Not sure if there was a safety talk at all. So I managed to convince him to progress and they were then split into teams of about 7 or so. My son was given the adult wall, not the child beginners wall and because it was very forward slanting he was totally put off. We then talked to the instructor to see if he could be changed into the other group so could start on the beginners wall but this was refused because the other kids already knew each other, had their own kit and so were clearly favoured. I asked if anything else could be done but the instructor said no and besides they were over subscribed, I.e more than the allowed number. So how does that happen for such a safety conscious sport? How can you put a child off so much and not be willing to help out more. By that time my son was very put off. We returned to reception and told them what had happened and there was no apology. They did agree to an instant refund. Bet they were glad to get rid off us to meet their safety numbers. A year on, my son still remembers the bad experience. Such a shame that a professional company can so destroy a child's confidence. We went to the Surrey sports park climbing wall and you could really see the safety difference. They were very patient, and told us that you can never overbook people on the system because once the maximum capacity is reached it does not allow you to book another name. Our son tried this but was so put off by the craggy island experience (we made the mistake of going on the same day to try and change his experience) so he lacked the confidence to go up the wall, besides their walls were slightly trickier for a beginner. At the birthday party at craggy island he was the first to get up the entire wall, even faster than his class mate who goes there every week. We saw a real talent but now is completely put off.
  • Love going to craggy, everyone is so friendly, staff are brilliant, the climbing is excellent and the new cafe serves lovely food and snacks
  • Always great. Fantastic Kids programme
  • I went for an adult taster session on my own. The staff were friendly and welcoming. I was included into the group and we were all looked after even though there were varying levels of ability. The 90 minute session was less than £30. We were climbing the whole time. Harnesses and ropes were all safely and competently dealt with by the instructor. It was great value for money and I would definitely go again. Have recommended to several friends already.
  • The bouldering section is a bit small but others a great place to climb.

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