Prince Regent Swimming Complex, Brighton

1.6
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Prince Regent Swimming Complex Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 2.5
46 reviews
Google
3.3
TripAdvisor
  • Returning to the pool it provides a busy facility in the heart of Brighton however the showers are a joke. They wash peoples heads and arms and legs, but not the parts that most need attention in betw...  more »
  • Staff all seem really unhappy and basic hospitality skills lacking on reception. I.e. Didn't feel welcome In a public pool , and at those prices a smile would've helped , perhaps they were having a ba...  more »
  • I have been using the Prince Regent regularly for the past year. I have always been pleased with the service I receive, the staff are friendly and considering the age of the complex and that its the o...  more »
Google
  • i would put easily put 4 stars if, only if, every single time i go , which its pretty often, i would not have to deal with such an unpleasant reception. I do not understand that after all the reviews talking about it, so many people complaining about it around me, why nothing is done to change the attitude of the reception. Please do give them a customers training. Because everytime i come in order to relax, i have to be talken with rudness first!!
  • A super rude receptionist snapped at me on the telephone when enquiring when the pool would be reopened. I politely mentioned that there isn't a notice on the website letting people know that the pool is even closed, it just has the regular time table and no mention of it being closed due to maintenance. She then promptly jumped down my throat and snapped that it is on the website as she clearly saw it on there this morning... I'm not sure what website she's looking at but there is absolutely zero mention of it and i'm sure plenty of people like myself have turned up/called up to find out the pool is still not open. Every time I've been to the centre I've been greeted by incompetent reception staff and noticed a ton of inattentive RAs. As someone who worked at an award winning freedom leisure branch as a receptionist for three years it really disheartens me to have to write this review and see this branch letting down the rest of the company which I've always known to be very conscientious.
  • A very nice indoor sport complex, 4 swimming pools for various activities and a gym upstairs.
  • Extremely rude and unpleasant reception staff. I see this is often mentioned in reviews so why has nothing been done? Gives the place a bad feel and puts people off going. Give them some customer service training please! Attitude adjustment sorely required.
  • Depending on the day the cleanliness of changing room floors etc. The showers are ok, the pool is at times laned to allow lap swimming easier the pool sometimes seems cleaner than others and the slide has been closed last few times we been. They do have events and activities for the kids randomly but never really advertised and just happen upon them. Luckily the kids go free with their cards.

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During the height of the tourist season and on most weekends Brighton is a very congested city, where driving is difficult and parking is limited in the central areas most frequented by tourists. Avoid getting stressed out by staying at a self-catering apartment or a private B&B farther away from this part of town. Brighton's famous nightlife may be a bit far from there, but you can still enjoy seafront walks, good restaurants, and excellent shopping. Private seafront lodgings allow you to enjoy your stay quietly in comfort, while remaining within walking distance of Brighton's best beaches. 
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