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Miss Selfridge, Birmingham

(3.7/5 based on 500+ reviews on the web)
Located in the Bull Ring--one of Birmingham's most iconic and important historic landmarks--Miss Selfridge combines shopping with sightseeing. This famous retail outlet originated in London in 1909, and extended to Birmingham in 2003. Placed at the higher end of the retail quality, this shopping center contains designer labels and the latest fashions. When visiting, keep an eye out for pop-up shows launching new brands. Make sure you visit the food court offering a variety of culinary delights, even a champagne bar if you really want to treat yourself. Put Miss Selfridge and other Birmingham attractions into our Birmingham tour planner, and watch your holiday take shape.
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Reviews
TripAdvisor
  • Great location overlooking the shopping area for a drink. Cocktails looked great. We had the fizz which was well chilled. Could have stayed longer !!  more »
  • Great customer service, has lots of places to eat, all the brands you need. One of my favourite department stores.  more »
  • Firstly, we got a pair of jeans for my husband within 30 minutes of walking in this shop, no mean feat! Very helpful staff, all very chatty and friendly and made our shopping experience all the more e...  more »
Google
  • Incredible architecture resulting in a fairly big Selfridges department. Many shops on offer (most with premium price tags) and definitely worth the walk around. The food Hall is impressive offering a lot of tastes in a small area.
  • Terrible , worst customer service ever!! The fragrance department is horrible!! pretentious and rude staff judge you!! It lacks personality and elegance , I'd rather go Harrods!!
  • Absolutely appalling 'customer service'. Made a complaint about a recent Mont Blanc Pen I brought after there was no stamp in the whole of the store to verify my purchase. After several visits in and out of store and having made a complaint about the different lies I was told on each visit, I was very unfortunately greeted by an incompetent ‘Customer Service’ representative; who decided to ask me some very stupid questions, some along the lines of ‘would you like to fill this book out yourself or shall I do it’. As she didn’t know the product code, she told that I would need to go upstairs myself and get this – even after she supposedly received three calls from the manager ensuring I was ‘looked after’ and the fact that she was a customer service representative and she was also standing right next to a computer. As I was dealing with several different managers during this long winded process, I was told that I would have three of my parking charges refunded back to me. Cutting a long story short three parking charges as a minimum equate to £7.50 (£2.50 per hour). Having worked out that maths isn’t this managers strongest subject, she decided to refund all parking charges that somehow worked out to be less than that amount, when questioned about it, an answer was not given - a email was also sent which proved she would do this but they went back on that. I also got the opportunity to speak to the deputy manager of the store who told me she knew nothing about the situation, but then ironically 3 minutes into me explaining what had happened all of sudden knew a few facts, she was also no help to the situation, when I questioned her about the level of customer service given and her thoughts on the situation she also didn’t give me a reply. She did in fact tell me her customer service staff were not aware of what to do in regards to filling out this particular booklet, to which I replied they then obviously need more training and are not good at their jobs. She then told me that this was not the case and that they are in fact competent – something I found quite contradictory. I then put a further complaint in about the whole situation to which nothing has been resolved – which I was predicting anyway. But every Selfridge’s staff member that I had spoken to somewhat funnily agrees with everything I am saying.
  • Liked shopping here. Found some good stuffs at reasonable price.
  • Nice shop with lots of premium brands. Service is not always the best