Dubai Festival City Mall, Dubai

(4.1/5 based on 320+ reviews on the web)
Visit a modern shopping area set right on the creek at Dubai Festival City Mall. Part of the new "city within a city" development, the mall offers 185,806 sq m (2,000,000 sq ft) of retail, dining, and leisure space. Shop for the latest brands in stores dedicated to fashion, electronics, and lifestyle, and head to the one of the convenient onsite restaurants for a sit-down meal overlooking the water. The 12-screen cinema complex offers a good option for those less enthusiastic about shopping. Using our international travel planner, Dubai attractions like Dubai Festival City Mall can form part of a personalized travel itinerary.
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Reviews
TripAdvisor
  • Good mall. Suitable for family. Has all major stores. Parking is excellent. Next to intercontinental hotel and crown plaza hotel. I strongly recommend it for shoppers  more »
  • Follow me on instagram: Highexpectasteion The mall itself is huge but not many people go to it so it is like a ghost mall.  more »
  • Certainly less busy than the Malls of the city center, but very much sought after. Adjacent to the Dubai Festival City Offices Tower (headquarters of the new district) and the Crowne Plaza and Intercontinental Hotels, as well as the Intercontinental Suites and Dubai Creek. The Mall is huge, full of shops of every type and price. Order, cleanliness are watchwords. In continuous expansion and renewal. Well worth the trip from Central Dubai to be reached, and don't forget a long walk on the Creek. Near the terminus of the metro, and there just across the channel with 2 AED for a three-minute crossing by boat. Or, of course, by car.
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Google
  • My wife and I had overseas family members staying and we stayed in a 2 bedroom suite. Check-in was terrible, probably the worst experience we've ever had at an Intercontinental. We are Platinum Ambassador members and we went to the priority check-in counter. The normal counter was very busy with 3 staff and rows of 5 at each. The priority check-in had one man being attended to and one man in front of us. It would have been easier to stand in normal check-in line as they were checked in faster. After 20 minutes waiting, both the man in front of us and we moved to the normal counter to check-in. It was terrible and we were all tired after a long day and a lot of driving. Room was very nice (we have stayed there before) and our guests were impressed. Because we were on the 30th floor, the balcony doors are locked and it i normal to request for them to be unlocked. It took two requests for this to be done, although a staff member didn't come to do it until the following day. The coffee machine didn't work. It made a lot of noise but didn't work (I have a machine like it at home and know how to use it and I did add water). I requested three times for someone to come to fix it during our stay at at no time was it attended to. We had to drink instant coffee instead in the room. I've already reviewed the very disappointing experience we had at the Anise restaurant so no need to add to this review, other to say it used to be good and isn't now. Staff are pleasant.
  • The room was so great, actually it was a suite, with a balcony and an amazing view of Dubai's skyline.. the pool is gorgeous and so relaxing, and food was great. Staff were so friendly.
  • Gorgeous pool area, tasty food, beautiful spacious rooms with comfortable beds and best of all its connected to a super large mall!
  • Excellent hotel, beautiful lobby, spacious rooms. Breakfast is wonderful and the buffet for lunch too! Great choice
  • Great service from staff here. Room was good with a view of bay and downtown. Would have been nice to be able to open the fridge. The melted plug socket and air con with no markings on it were surprising let down. Vibration and noise form outside construction work was also annoying.