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Bangkok Beyond, Bangkok

4.4
#5 of 20 in Transportation in Bangkok
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Bangkok Beyond Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
115 reviews
Google
4.4
TripAdvisor
  • After we read the good reviews in TA, we decided to use Bangkok Beyond’s transport service for a day tour to Damnoen Saduak. Our initial and subsequent inquiries were always responded to promptly. The...  more »
  • I have used Bangkok and beyond twice now and I have not been disappointed. The cars are nice and clean and the drivers are courteous and professional. The prices are reasonable and they have been on t...  more »
  • Before on the internet to see this company's information is not good, so a day to test a. BY EMAIL, THE COMPANY'S ANNE SAID, AND THE RESPONSE WAS QUICK. The Secretary PHU picked us up at the hotel before the break, and the PHU was very sure and his degree was very good. In addition to setting the scene, if necessary, we can ask the Secretary to stop along the way to go to the West, we have stopped to follow the local people to fruit, the Secretary busy turn over. In addition, this is to set 10 hours of travel, back to the hotel has been more than 11 hours, the Secretary did not ask for additional. Very much push this company.
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Google
  • Fast response on emails, good service, nice drivers. Highly recommend Bangkok Beyond.
  • Made a booking for a day trip to Ayutthaya with only one days notice and Frank was not only accommodating but extremely helpful and had a very reasonable price. Our driver was lovely and had a great sense of humour. Could not recommend this company more!
  • Would NOT recommend! Booked an all-day car/driver for a day trip to Kanchanaburi Safari Park which is approximately 2.5 - 3 hours from my hotel in Bangkok. Worked with Cherry on the booking via several emails back and forth. At first Cherry had the wrong hotel address on the voucher. I sent her the correct information and she updated the voucher. I wanted to be at the park no later than 10:00am since that was a good time to interact/feed the tigers. Cherry advised that the best time to get picked up at the Hotel would be 7:00am. So, the voucher was complete and a 1,000 baht deposit was submitted. Cherry also provided me with phone numbers to call in the event that the driver did not show. Little did I know at the time how much I would need this information! At 7:10am, I proceeded to contact the driver's supervisor. The supervisor advised me that the driver was at the hotel already and looking for me. He asked what color clothes I was wearing. I proceeded to wait another 5 minutes and called the supervisor back. It was at this time that I learned that the driver was sent to the wrong hotel and that it would take another 20 minutes for him to arrive. I proceeded to contact the next escalation person (Frank - Managing Director) that Cherry had provided me with. Frank advised me that he would get in touch with the driver immediately. At 7:45am, the driver finally arrived at my hotel and he was perhaps even more aggravated than I was, saying that he was at the hotel at 6:30am waiting for me and he proceeded to show me a screenshot on his phone of the information that was sent to him. I advised him that I needed to be at the Safari park no later than 10:00am and he said "no problem, let's go." When I asked him how long it would take to get there he said "about 2.5 to 3 hours". Since I am quite good at math, I calculated that 7:45 + 2.5 - 3.0 is much greater than 10:00am, I instructed him to forget it. He then got someone on his phone and tried to hand me his phone. At the same time, I proceeded to contact Frank to advise him of my extreme dissatisfaction with his company and with this driver. He apologized and said that he would return the deposit that was made. Indeed he will. For a company that specializes in transportation, it would appear as though getting the proper pick-up address should be triple and quadruple checked with the driver ahead of time. When the driver arrives 45 minutes late and had just as much of an attitude as I did if not worse, that is when I refuse to do business with such a company and I would strongly advise you do the same. Completely ruined one of only four days here in Bangkok. Lesson learned!
  • Their service was awesome. I can say that the trip would not have been so wonderful if it wasn't for Bangkok Beyond. Thoroughly enjoyed the company of the Driver Mark and we have zero complaints. Simply Awesome!
  • Bangkok Beyond's van and driver service really helped make our visit to Bangkok stress-free and pleasant. To start off, it was really easy to make the arrangements with Frank who is very responsive to questions and concerns. Our family of five adults hired them for airport transfers, and two- and one-half days' of sightseeing and shopping around the metropolis. We liked the convenience of following our own schedule and itinerary, enjoying our unhurried mornings and appreciating being able to change our minds about what we felt like doing. Frank's team adjusted to our plan revisions cheerfully and professionally. The vans were clean, equipped with drinking water; aircons worked fine. Our drivers were polite, friendly, and solicitous. Definitely recommend this service.
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