Zermatt Bergbahnen AG, Zermatt

3.7
#7 of 10 in Winter Sports in Zermatt
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Zermatt Bergbahnen AG Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
90 reviews
Google
3.8
TripAdvisor
  • On the plus side: - my hotel (Alpina) was welcoming, good value for money (by Zermatt standards), clean, well located, offered hearty breakfasts and good old-fashioned charm - the skiing on most days ...  more »
  • I bought 4 x 6 days international ski passes having been told the Zermatt only area would close, but it didn’t close on the day I was told (or two days later) so I was conned into buying more expensiv...  more »
  • Communication between employees does not work at all. By mail we were confirmed that we are paying half the price for the Sunneggabahn and the Findeln chairlift with the half-tax. When we were place, the half-tax was not accepted. Absolute cheekiness
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Google
  • Terrible customer experience! The view from the glacier paradise is top but the service from the personal is flop. I wanted to book a half day and a full day at the desk. Impossible. Ah. I could purchase now only the half day. I had to purchase again the next day for the full ticket. The next day I had to wait 25 minutes before getting the pass. Not to mention the desk person who was arogant and not professional. Many customers were unhappy.
  • Very modern sky resort, good people and the new 3S railway is awesome
  • Very large area to go skiing. But a many cable Cars (vs. Chairlifts) and also very pricey (about 85.- one Day Swiss pass, ~93.- with italy included, if you want to Upgrade your Swiss Day Pass for italy: 42.-!!)
  • Modern cablecars and infrastructure. The reason for not giving 5 stars is the glacier express lift to Furi, Schwarzsee, Furgg and Trockener Steg halting a lot and it takes around 30 minutes for the complete ride because of it taking a big detour.
  • Incredible ski resort. Very vast. You can ski over to Italy on a nice day and enjoy endless long groomed runs.
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