Diamonds International, Philipsburg

3.9
#8 of 45 in Shopping in Philipsburg
Experience one of the world’s largest jewelry retailers at Diamonds International. Known for its wide selection of quality diamond jewelry and designer watches, this site draws visitors looking for gifts. Shop your favorite luxury brands including Gucci, Dior, Wenger, and Zenith. The shop offers duty-free shopping and is known for its customer service. Be aware, however, that some shoppers say the store does not offer refunds. Add Diamonds International to your Philipsburg travel itinerary, and discover new vacation ideas by using our Philipsburg itinerary builder.
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Reviews
TripAdvisor Traveler Rating
702 reviews
Google
4.0
TripAdvisor
  • August 14, 2017
    Some friends and us were on a cruise vacation. I was interested in purchasing tanzanite jewelry. Ram, a sales executive for Diamonds International, helped me to select the tanzanite to fit my personal...  more »
  • August 13, 2017
    My sales executive Shah was great. He was very helpful and friendly. Kept us hostage.(lol) but we cane out happy with our purchases. Hope he is there again when I visit.  more »
  • August 13, 2017
    A great place with a lot to choose from and really great service and staff. We bought a crown of light diamond ring for our daughter.  more »
Google
  • May 10, 2017
    We stopped in to look at a diamond for my wife and all was going fine so far. Then we got the high pressure pitch to buy a bracelet and then earrings then a watch. In total we spent $20,000 which was okay until I got home. I was planning to return the watch to the New York store. The sales person said I had 30 days to do so but when I pulled my receipt he had stamped it Clearance Item all Sales Final. He did the after I signed the bill and put the other receipts in in front of it. Also I can’t get anyone to answer in the New York store. I would beware and if I knew they were crooks I would have looked closer. DON’T GET FOOLED!
  • August 19, 2016
    Customer service is great. Patient. They have to be. They will get you to buy jewelry. Promise the world to get you to buy as you will be long gone before you know you bought crap. I liked a piece of jewelry and they said it was worth twice the asking price on $900 dollars. We talk them down to $825 if I pay with VISA or MC (more about this later). Upon getting back to the states, we had a GIA certified gemologist appraise the value. Remember it was suppose to be worth $1800? It was appraised at $600!! Try disputing with VISA and they essentially tell you that you are on your own. They do not like AMEX because of their higher fees and AMEX will stand by the buyer. Which means when you get home and find out that you were taken, AMEX will stand by you. All the reviews I have read loved their customer service. But has anyone else gotten their purchases appraised? We have. Their guarantee if that it will appraise within one notch of color and clarity. That is not an issue, it is price that is the issue. It was within the one level but way overpriced. After much arguing they said for us to get the diamond appraised by someone they recommended as our GIA certified appraiser also sold jewelry (nice excuse). We called the appraiser and started the conversation off by "We purchased a diamond while on vacation..." Before the sentence completed she said "from DI" They flat out refused to appraise it! They said they are through with DI shoddy quality and not standing by the guarantee, We can pay the $100 dollars but they will still not honor it. They said most time the buyer will fight on the price variances and that is not honored so they will receive a $50 gift card as compensation. Whoo-Hoo.

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