Diamonds International, Philipsburg

Categories: Gift & Specialty Shops, Shopping
Inspirock Rating:
3.4/5 based on 380+ reviews on the web
Experience one of the world’s largest jewelry retailers at Diamonds International. Known for its wide selection of quality diamond jewelry and designer watches, this site draws visitors looking for gifts. Shop your favorite luxury brands including Gucci, Dior, Wenger, and Zenith. The shop offers duty-free shopping and is known for its customer service. Be aware, however, that some shoppers say the store does not offer refunds. Add Diamonds International to your Philipsburg travel itinerary, and discover new vacation ideas by using our Philipsburg itinerary builder.
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  • The sales Representative (Kalidas) was knowledgeable, polite and helpful with our selection and method of payment. 
  • Very pleased with both the sales associates that helped us. This was not the first purchase, when we shop for jewelry we seem to go with DI since it is also recommended by the cruise line 
  • When we went into Diamonds International we were greeted by the kindest sales associate I have ever encountered. Her name was Sunshine and man does that ever represent her personality. She was friendl...  read more »
  • Customer service is great. Patient. They have to be. They will get you to buy jewelry. Promise the world to get you to buy as you will be long gone before you know you bought crap. I liked a piece of jewelry and they said it was worth twice the asking price on $900 dollars. We talk them down to $825 if I pay with VISA or MC (more about this later). Upon getting back to the states, we had a GIA certified gemologist appraise the value. Remember it was suppose to be worth $1800? It was appraised at $600!! Try disputing with VISA and they essentially tell you that you are on your own. They do not like AMEX because of their higher fees and AMEX will stand by the buyer. Which means when you get home and find out that you were taken, AMEX will stand by you. All the reviews I have read loved their customer service. But has anyone else gotten their purchases appraised? We have. Their guarantee if that it will appraise within one notch of color and clarity. That is not an issue, it is price that is the issue. It was within the one level but way overpriced. After much arguing they said for us to get the diamond appraised by someone they recommended as our GIA certified appraiser also sold jewelry (nice excuse). We called the appraiser and started the conversation off by "We purchased a diamond while on vacation..." Before the sentence completed she said "from DI" They flat out refused to appraise it! They said they are through with DI shoddy quality and not standing by the guarantee, We can pay the $100 dollars but they will still not honor it. They said most time the buyer will fight on the price variances and that is not honored so they will receive a $50 gift card as compensation. Whoo-Hoo.
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