Helidream Helicopters, San Bartolome de Tirajana

Helicopter Tour · Tour
Helidream Helicopters is located in San Bartolome de Tirajana. To visit Helidream Helicopters on your trip to San Bartolome de Tirajana, use our San Bartolome de Tirajana trip planner.
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Helidream Helicopters reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 5.0
71 reviews
Google
4.6
TripAdvisor
  • We had a fantastic experience thanks to helidream helicopter team!! They explain everything very well.  more »
  • I booked this for the birthday boy. The staff were wonderful we arrived very early with a little appreciation but from start to finish fantastic. We brought the photo and video package as well to...  more »
  • One off the bucket list, well worth doing, staff really friendly & the pilot was very knowledgeable & polite, would definitely recommend, thank you kindly for the experience  more »
Google
  • Had a great experience on this flight. Hotel pickup and dropoff went well and the staff was very friendly and service oriented. Great views of the entire island from the air, which I had driven by car the day before. Puts everything into perspective. Would recommend the longer flights. Well worth the money.
  • great experience! we saw the beaches en ravines of south. nice personal (and cute)
  • Again great staff.
  • We were picked up on time by Soli, a nice and friendly girl that made our drive a pleasure. Everyone at Helidream made us feel welcome and the tour itself was great. My wife had dreamed of doing this for years and your round the island trip put a smile on her face. Thx‼️
  • Not Professional. Not accommodating. My wife booked a flight experience for my birthday on Sept 7th at 11:00am. We arrived half an hour early only to find out there are other people on our scheduled flight running late because their transfer was stuck in traffic. No big deal. We were told they should arrive after 20 mins. It ends up being over 1.5 hour pass 12:00 sitting around waiting. Our flight left at 12:15. As a business owner myself, I understand things happen and we usually always accommodate our clients. I went and talked to the owner and said can we get extra time? A discount ? Something for waiting over an hour? He looked at me and didn't even care and said no, sorry nothing I can do. Flight and pilot were great but I will never come back or recommend these guys to anyone. They don't understand making a customer happy, results in a life long customer and more revenue and more referrals. Simply not accommodating a customer after making them wait over 1 hour ends up costing them and losing money. #1 they could have easily honored our flight at 11am and let just me and my wife go, not our fault the other customers were late. #2 they could have given us extra time in the air, maybe a bonus 10 mins or so for waiting #3 as in insult to injury, I asked for the original unedited footage they had on their GoPro cameras. He wanted to charge me €35 Euros for this. Are you kidding me? It wasn't even edited, this could have easily been given for free for the trouble. #4 no sympathy for the customer at all. Since they are the only helicopter company, they REALLY don't care and they come across as greedy. Very poor client service skills. Only gave 2 stars because the pilot and flight experience was great but the owner gave off a very poor vibe. Otherwise I would have given 1 star. **Update this company replied to my review on Facebook by saying I did not fly with them. Really? They are the only company in Gran Canaria AND I posted a screen shot of the receipt to their reply. 100% not professional

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