Aquae Wellness Club, Colmenar Viejo

2.8
#23 of 38 in Spas in Community of Madrid
Spa / Wellness Health Club
Aquae Wellness Club is located in Colmenar Viejo. Choose to start, finish, or center your holiday on a trip to Aquae Wellness Club by using our Colmenar Viejo itinerary builder.
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Where to stay in Colmenar Viejo

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46 reviews
Google
3.2
  • All right I really liked the spa and I have gone several times. Good cloakrooms and attentive staff
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  • I'm back to let me drop by this spa and it has been a success again. It has looks to have changed owners, or at least way to manage it. He has been given a facelift, painted, changed the logo and the truth that is appreciated. The facilities are the same, but are neat and clean (the last time I went maybe this was the only negative point). Very large spaces, without crowds and very friendly staff. They gave us a massage as a couple and then we enjoy more than 2 hours of spa. Totally recommended. Again no doubt.
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  • We could make an electric MTB route by a path near Colmenar Viejo with very good sensations while climate accompanied not much couple. Then we enjoyed the SPA without crowds for more than 2 hours, to end a long very professional massage.
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Google
  • Too bad. My son went to sign up on Friday afternoon, give you offer pay in June and July and August free. Friday was day 9, so it appreciates that you are interested. When you go to pay, does not work the Dataphone and you can't pay with card (coincidence?). Miss reception says that you go on Saturday morning, pay the cash room Manager (which although it does not have the box wrench will catch you money) and can start. Arriving Saturday at ten in the morning (before work, he has to be in his position at half-past eleven) the boy tells him that he does not take money and going Monday... today Monday guess at nine-thirty in the evening, that is when my son comes to work, nor will be receiving Miss... and has already lost four days (Friday (Saturday, Sunday, Monday...). Are we taking the hair? or the offer is not so? Why should we pay cash? Anything I don't like anything. I think it is a scam
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  • Possible scam. The spa has closed almost 1 year with coupons remaining servicing of companies like Offerum, Groupon or Groupalia, since they claim to have the spa in repairs. However, they continue to service other activities without closing vouchers who have paid for them with these companies. Very bad image are leaving.
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  • It is a fairly large spa and comodo has quite a few types of jets and cabins... duo couple massage is very pleasant and relaxing are two Asian people and know what they do... 2 x 1 offers are usually in and out to 15e person... then I recommend eating in the restaurant do this according to go on the left is called razor
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  • 10 spa. Good costume, all very clean and the pools are great, the only thing is that the dead sea should be more large because there are always many people who want to enter. Should also be more racks to let within the spa towels
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  • The site: it was more or less right, have swimming pools, many types of different pools. Some, does not see much difference, spa with whirlpool type, but well. They also have some pools with magnesium salts. They have a dry sauna. I asked before entering if they had a steam sauna, Turkish bath type, and they told me Yes. But as we enter, was broken, has simply no door and was off. Nothing happens, there is another steam sauna. Also broken. A woman in the dry sauna told us that the steam sauna broke a month ago and have not fixed it. As more or less well, at least the dry sauna works. But if someone specifically asks for the Turkish bath, and know that it is broken, I think that you should tell it to customers in advance. Well, nothing. We went at 8, more or less, and close at 22:00. We asked if we can stay until 22:00 or if they miss the people before, and we were told that we can stay until 22:00 in the pools, because they are open in front until 22:30 by the gym. Employees: pretty bad. A woman scolded us for wearing flip-flops rather than the booties that sell there. We told him that we did not know that you had to wear booties, to herself that the sandals were worth, it was our first time there. We spoke in a very insulting way. We said "well if you don't know what means the word booties, they should have it asked. the next time you don't understand a Word, you have to ask"and told us that we had to wear the booties that we sell for 4 euros or something. I told him that we had been so without booties for a time, and told me "because that is impossible, you have not seen." As if I'm lying. So far, more or less well, I understand it. But he would not give us the booties, he wanted us out of the pool to return to the dressing room to pay before receiving it, although we said that it would pay it out, saying "everyone says that they are going to pay, but now we can not trust people, which all lie" or something as well. More or less calling us liars, a little strong. But we told him to please, that will be for the booties and already resolve it. And the chick gets to walk into your office to bring us the booties, when turn with a face that I cannot describe, and tells us "is more, those are not flip-flops what you wear, slippers are as home, it cannot be them here" and told him "already okay, okay? Already! You don't have to turn around to continue scolding us, you were already going to the booties, problem solved." And it leaves and comes his boss who was more sympathetic and brought us a pair of booties, saying that no voice can be lifted, and Neer as the other employee was us. As at 21:30, course, they begin to turn off lights and all, and a woman tells us that we have to go, they close the pools at 21:30. The one that told us that we could be until 22:00 and it was not, and the other did not believe us. So if you want to pay 50 euros for people scolds you and treats you badly, but you want to be in a bath with salts of magnesium, I don't know, perhaps is the site for you. Us site, liked but not that so many things didn't work (also hands in clothes dryer is faulty, shower had no SOAP or shampoo, don't they give you towels but that assumes that you rent them or you bring your towel from home, and they have a rule that the 50 euro only ticket for 3 hours and that charge you every 10 minutes that you take out or something. So for attention to the customer and all that, super evil site.) In general, I can't imagine that I'll want to go back, the site is more or less OK, but does not justify how you speak or how you are treated. It tries to call and talk on the phone and you'll see.
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