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Carlos Jeep Rental, Culebra

3.8
#7 of 23 in Outdoors in Culebra
Outdoor Activity · Gear Rental
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Carlos Jeep Rental reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
444 reviews
Google
4.1
TripAdvisor
  • Horrible service. They say that are open Sunday. The system change the rental day and when I call to cancelled they charge me $50. The customer service girl were too harsh. 
    Horrible service. They say that are open Sunday. The system change the rental day and when I call to cancelled they charge me $50. The customer service girl were too harsh.  more »
  • The service here is awesome. Highly recommend booking with them. Nice facilities also, with an air conditioned office. Very close to the ferry as well. Walkable, don't need a taxi there. Also, it's... 
    The service here is awesome. Highly recommend booking with them. Nice facilities also, with an air conditioned office. Very close to the ferry as well. Walkable, don't need a taxi there. Also, it's...  more »
  • they charge me an extra day, we turn in jeep at 2:30 pm just like the contract said, and they said i turn in jeep the following day at 1pm. my ferry was leaving at 12 the next day, who know... 
    they charge me an extra day, we turn in jeep at 2:30 pm just like the contract said, and they said i turn in jeep the following day at 1pm. my ferry was leaving at 12 the next day, who know...  more »
Google
  • Not a very good experience‚Ķ We had a reservation for 8pm on a Friday. Started calling before 7pm to confirm someone would be picking us up from the Ferry dock. No response. We arrived to Culebra and started calling non stop but no response‚Ķ. We started waking to Carlos Jeep with our bags and dog (+scary situation with two stray dogs on our way) and once we got there it was closed. We walked to our lodging location and came back the next morning. We explained them what happened, and appeared that they had mistakenly included in their system that it was 8am instead of 8pm so they considered it a no show, thus canceling our reservation without notifying. We took only a day rental after they wanted to charge us for a full additional day if we returned it 4 hours after the 24hrs were reached. We asked them for some kind of discount since the price was the same as if we would have received it the night prior as scheduled, but nothing. I gave it a 2 star since despite all the commotion the staff was nice at all times and the vehicle was in good conditions. But I do think that similar situations should be escalated to management.
  • Easy to book our jeep reservation online. Quick walk from the airport to pickup upon arrival. Drop off upon leaving they drove us around the corner to the airport because it was raining. Nice new and clean jeep. Very nice service.
  • This place is amazing! Easy to rent and return, and staff are very professional! The girl with the awesome heart glasses :) that checked us in and out was super sweet, quick, professional, and on point. Loved everything about them. They even gave us a free ride to the ferry. The carts are fun to drive around the island. Will definitely rent from them again once in Culebra. Had a great experience on this island. Thank you everyone!
  • Our first time in Culebra and definitely will be back. We planned to get a cart and finally, we went with a jeep. That was the best option, given the roads conditions and the many hills. Moreover it faster and more safe than a golf cart. Very nice, friendly and accommodating staff. The young lady at the reservation was very professional and very nice. They pick you up at the Ferry & bring you back after you return the car. Prices are fair and car in a very good condition. Definitely recommend Carlos Jeep Rental.
  • Cannot say enough great things about experience. The jeeps are all new and the team is honest and easy to work with. Rent from them.

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