The Casino at Hilton Panama, Panama City

3.1
#2 of 9 in Casinos in Panama
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The Casino at Hilton Panama Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.0
45 reviews
Google
4.5
TripAdvisor
  • The place is nice... the terrible thing is when they arrive the residents of surrounding rooms at night... EVERYTHING is heard... impossible rest.
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  • I will spare all the details of the hotel review for a separate review. The focus here is in the roof top pool. A shout out to Martin, the roof top bartender who is super attentive to your every need ...  more »
  • I guess I would've rated the casino higher if I won. LOL. The casino has 2 levels to it. There weren't many people there so we found many of the machines open which was nice which we are not used to i...  more »
Google
  • it was my first time in panama and stayed at this hotel for one week. I have to say the staff at this hotel made my vacation amazing !!!!!!!! More specifically, the concierge Luis went out of his way not only for me and my boyfriend but many other guests to have the best panama experience. He organized tours, car rentals, reservations at the most amazing restaurants and really heard what we most wanted to do and helped plan out our trip. He has a great attitude and always made us feel looked after and special. He was exceptional! Also, George (spelling Jorge?) was also incredible for making us feel comfortable and welcome at the hotel. I can't emphasize enough how much of an impact Luis had on what has now been our best trip in years! I will definitely recommend all my friends and family to go to this hotel because of him :)
  • Hilton Panama is fully wheelchair assessible. Nice ramp into the front door. The reception desk is in the 2 ND floor which was a little confusing but a staff members quickly pointed us in the right direction. I opted for a standard king over the accessible room which was more then good enough for a manual wheelchair. The pool is cool and large with an access ramp to the pool deck. The pool cafe was overpriced and just okay. It's listed as 5 star but more like a solid 4, our room was musty, the carpet was stained, and paint peeling from the bathroom walls.
  • Overall great hotel. I've stayed many times. The front desk conciege's are the best. Helped me in many ways. The servers/bartenders at the Lobby Bar & Pool are extremely professional. Also, Miguel & Jorge are very professional & helpful in the Executive Lounge. The only negative is the hotel has cut some Diamond Benefits & Perks. As a Diamond Member I those perks are important in a decision were we stay.
  • The rooms are nice BUT the service is bad and many of the Hilton Service people don´t show respect to clients like a 5 Stars Hotel should do. They try to cheat you with the taxis. A tip from me to all who think about staying in this Hilton Hotel: If you want that they call you a taxi, they try to give you one of their "taxis" which is not an original taxi. The original taxis are yellow, the Hilton Fake Taxis are white and they cost 3x the price of a normal taxi. The first time I needed a taxi, I asked one of the Hilton Service Guys in front of the Hotel, if he can call me a taxi and he gave me the white one and didn´t ask me, if I want to pay 15$ (with the white Hilton Taxi) instead of only 5$ with an original Panama City Taxi (yellow), to the same destination. This is a bad trick of them to cheat the tourists which are the first time in this country and don´t know the taxi prices. They have to learn from Sheraton how to manage a 5 Stars Hotel right.
  • This rating is due to an interaction I had with one of the staff at the front desk. I was parched after a hot day of doing business in Panama, and was refused a complimentary bottle of water after asking politely. He literally said my status was not high enough for free water. The experience and direction given thereafter was belittling for somebody who regularly travels on business to Panama. However, the hotel and rooms are beautiful and comfortable, with an excellent breakfast buffet.

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Plans to The Casino at Hilton Panama by other users

60 days in Panama City BY A USER FROM PANAMA July, kids, popular PREFERENCES: July, kids ATTRACTION STYLE: Popular PACE: Medium 60 days in Panama City BY A USER FROM ROMANIA June, popular PREFERENCES: June ATTRACTION STYLE: Popular PACE: Medium 37 days in Panama City BY A USER FROM PANAMA December, popular PREFERENCES: December ATTRACTION STYLE: Popular PACE: Medium 45 days in Panama City BY A USER FROM EL SALVADOR November, culture, outdoors, relaxing, romantic, beaches, historic sites, museums, wildlife, popular PREFERENCES: November, culture, outdoors, relaxing, romantic, beaches, historic sites, museums, wildlife ATTRACTION STYLE: Popular PACE: Medium 49 days in Panama City BY A USER FROM ITALY September, kids, culture, outdoors, relaxing, romantic, beaches, historic sites, museums, shopping, popular PREFERENCES: September, kids, culture, outdoors, relaxing, romantic, beaches, historic sites, museums, shopping ATTRACTION STYLE: Popular PACE: Medium 60 days in Panama City BY A USER FROM UNITED STATES June, culture, outdoors, beaches, historic sites, popular PREFERENCES: June, culture, outdoors, beaches, historic sites ATTRACTION STYLE: Popular PACE: Medium 37 days in Isla Bastimentos, Colon & Panama City BY A USER FROM GERMANY June, culture, popular PREFERENCES: June, culture ATTRACTION STYLE: Popular PACE: Medium 43 days in Panama City BY A USER FROM COLOMBIA June, popular PREFERENCES: June ATTRACTION STYLE: Popular PACE: Medium 56 days in Panama City BY A USER FROM CANADA April, outdoors, popular & hidden gems PREFERENCES: April, outdoors ATTRACTION STYLE: Popular & hidden gems PACE: Medium 31 days in Panama City BY A USER FROM ITALY October, fast-paced, popular PREFERENCES: October ATTRACTION STYLE: Popular PACE: Fast-paced 60 days in Panama City BY A USER FROM SERBIA January, outdoors, beaches, shopping, popular PREFERENCES: January, outdoors, beaches, shopping ATTRACTION STYLE: Popular PACE: Medium
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