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Kiwi Discovery, Queenstown

(35+ reviews on the web)
Ski Area
Day trips to Milford Sound, Packages on the Great Walks ( Milford, Routeburn and Kepler) Guided walks on the Paringa track, and the One Stop Shop for Ski packages, rental and transport
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Reviews
TripAdvisor
  • Centre of town- not bad selection of skis and gear- reasonable prices and advice. Didn't have all sizes for our group but they directed us elsewhere no problem.  more »
  • We went to Milford Sound for the day trip and had a great time. Ngairie was very knowledgable and gave us insights into everything along the way. The coach was comfortable and the sights were amazing....  more »
  • Staff were friendly (yet to meet anyone in NZ that isn't!), helpful and informative. Kitted us up quite quickly and explained everything we needed to know. Very accommodating and although it had been ...  more »
Google
  • What an absolute disgrace this tour was. After having a seat for the early part of the trip we stopped for a break and collect other passengers, I had left my food/belongings on our seat only to come back to “new” people sitting in our seats. We ended up in an argument as the new person did not want to move, so we brought it the drivers attention who then asked the person to move, which they did. Next stop same thing happened, same person decided that apparently this was their seat – this time it got even more heated and the bus driver told us to sort it ourselves, or for me to get off the bus and take another bus? Why should we have to do this, we had done nothing wrong it is just normal common sense and curtesy that if you have a seat – then you have that seat for the tour. People don’t get to just jump into it when you go to the toilet. We had left our food and other items on the seat when we had a break and toilet stop. The bus driver simply washed his hands of the incident and allowed us to fend for ourselves. I would not recommend this group to anyone looking for a pleasant experience after the experienced I had today. Looking at their last couple of reviews as well as their google reviews I can see I am not the only person that thinks this company is a waste of money and knows little about basic customer service. Understand that the bus driver is not a security guard but that the same time “someone” has to be responsible to uphold proper group travel etiquette – the people who kept taking my seat clearly knew they could over power us if push come to shove and bullied us. We were booked on their Milford Sound Tour and made to feel belittled and patronised by our driver, with the driver even stating "if you're unhappy or want to complain, you should get another bus" what a way to speak to a customer. They have well and truely ruined the experience for us. Would not recommend this company to anyone unless you want to waste your money and gain an unpleasant experience!! Bordering on racism, happy enough to take our money but treats us totally different to the "rest" of the customers. The driver definitely sided with the instigator who with out calling races out was definitely of the same ethnicity.
  • Skies 2 days. Bus was on time both days. Ski rentals were great. I did upgrade to the nice stuff and got some sweet Super 7s and some 130 flex Rossi boots. Went to Treble Cone and Cordona. Both good experiences.
  • Difficult to book through website or email (website created problems, team by email said they had fixed the booking but it actually didn't change on the system, and only worked out because I happened to go into the store in person). Bus driver was rude. The staff in the office itself were polite and helpful though.
  • Amazing place, comfortable on time bus, a long road trip, but could completely relax. Great service.
  • 8am bus trip booked. Arrived at 830. Then stops at kiwi discovery for 20 minutes. Got the mountain at 945. Waste of time and money. Use NZ SKI instead.