Diamonds International, Cozumel

3.4
#2 of 30 in Shopping in Cozumel
Diamonds International is located in Cozumel. Make Diamonds International a centerpiece of your Cozumel vacation itinerary, and find what else is worth visiting using our Cozumel road trip app .
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Diamonds International Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
1,759 reviews
Google
4.6
TripAdvisor
  • I was cruising thru Royal Carribean and was coerced by the staff (jayne) of RC to shop at Diamonds International and promised that they will give a good and rightful deal using her name as reference. ...  more »
  • I went on a cruise in January and when I complained about the price for a gold bracelet and earrings they reminded me repeatedly that I'll be getting the tax back within a month or so. Well 10 months ...  more »
  • Claudia did a marvelous job of keeping us informed throughout the process. At the end, we were very pleased with the result.  more »
Google
  • In March of 2018, we were on a cruise and went with a group to this store. My husband purchased me a gorgeous diamond, an upgrade from my previous one. The sales woman was persistent in a respectful manner. I actually had a lot of fun trying rings out and wearing some rings I know I will never have. However I did get more than I ever thought I would have. I am in love with my ring and my wonderful, generous husband. Although we to were told that we would get 8 percent back from the Mexican government as to assist in the purchase. We are still waiting for our pesos. I have sent two emails and have not even gotten a response. It is unfortunate that Diamonds International believed as we did and marketed for the Mexican government.
  • The staff here can be a bit pushy, but overall they offer good service and excellent prices. My husband purchased a watch at a great price. If you're visiting this location while cruising, it can be very helpful to have the shopping guide from the cruise ship come with you... they can generally get you an even better price.
  • The only reason why they don't get an Excellent review is they did a lot of pushing on the MoneyBack service in closing their deal. I spent a little over my budget due to the salesman stating I would get a significant refund to help pay for it. The only thing I have received from MoneyBack is email excuses. I purchased from Diamonds international in May 2017 and 8 months later have yet to receive a single peso of a refund. My advice to anyone purchasing from Diamonds International is don't make your purchase based on their MoneyBack sales closing technique. Don't expect to get anything from the MoneyBack and make a wise purchase. On to my service experience. I purchased a watch while on a cruise and had a really good experience. My only complaint is the salesperson judged my appearance with my spending potential. I was just at the beach with my young children so i wasn't dressed nice for sure. I know they get a lot of people looking but they can never judge a customer by their appearance. Other than that the service was good. They helped entertain my children while I made my purchase, they were very informed on the products, and I feel like I got a reasonable price on my purchase.
  • Got the ring my wife wanted at the price I wanted. Thanks Gonzalo for your valuable assistance!
  • First quality products
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