USA Transfers, Cancun

USA automatically changed our departure time based on traffic so we were not late getting to the airport. Our driver arrived at the exact time in the app. Our driver Fritz was amazing if I could get him every time I would. Fritz if you see this please hit me up if you want to come to see snow. We will go, my friend. The roundtrip was well worth the price. It was fast, safe, and reliable. Anytime I go to Mexico I will use USA. The only tip I will give customers is to ignore anyone approaching you about a taxi when you get to the airport. Do not use them. Go straight to the roped-off area and look for someone holding a USA Transfer sign. Make sure they confirm your name on their phone. It can be chaotic so if you have small children make sure you keep them close.

Although yes it can be a little confusing as to trying to find them it’s not bad. After exiting out the airport you do have to walk towards the back and you will see them. Their waving their signage around that says USA transfers. Once we got checked in we waited less than 10 minutes for the driver to arrive. I’m glad they didn’t wait for me at my schedule pick up time since it took forever to get our luggage. I guess that’s why they check you in first and you’ll get the next available driver. We even got upgraded on the last day they picked us up to a nice Suburban. Thank you USA Transfers we will be using you from now

TERRIBLE SHUTTLE SERVICE. Hard to believe all these other reviews are real after what we experienced. When we exited the airport we expected someone to greet us or at least have some signage for us to follow. YOU WILL NOT GET THIS. Look at the picture attached. You will have to find them, I started asking other shuttle service drivers where they were located and had to find them. This will take you some time since there are so many people there. Be prepared to start looking at everyone's shirt logo, because no one will be looking for you. ONCE we found them, we had to wait another 30 minutes for our shuttle driver to come. What is the point of reserving shuttle service if you have to wait so long?! There are lots of taxi drivers there waiting to take you immediately. Really regretted paying beforehand online. Overall, do not use this shuttle service. We have been to Cancun several times before and never had this experience.

They were waiting for us at the airport when we landed. There was a very nice lady waiting for us with a sign so they were very easy to find. Our driver, Jose, was awesome! He was super polite and even helped us with a little Spanish! On our return trip to the airport, they were right on time and even gave us a free upgrade to the VIP shuttle. Again, super clean and nice and cool inside. Our driver on the way back to the airport was Javier. He was wonderful as well. Gave us some good tips on what to do when we come back. This was a fantastic experience and my husband and I can’t recommend USA Transfers enough!! We will definitely use them again when we return to stay in Isla Mujeres. Thank you, USA Transfers, for making our trip to and from the resort and airport stress free and for your drivers who are superb and go above and beyond!

Highly recommended! Better price than what the hotel was offering and reliable service. Friendly and felt safe. Round trip between the Airport and Hilton Cancun All-Inclusive. Drivers Gerardo and Cerda were great. I would 100% use USA Transfers again. You can also pay online in advance of your trip which might not be very clear