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Veniero Tours, Rome

1.6
#562 of 736 in Tours in Rome
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Veniero Tours Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
114 reviews
Google
2.6
TripAdvisor
  • We tried going with them for the fast pass and upgraded to full tour because they told us this was the only way to get to the top of the dome of St Peter's. This was a lie, not only did the tour NOT i...  more »
  • We arrived on time for the early 8:00 am checkin, office closed , when finally opened the rude man said sorry no early tour at 8:30, come back at 10:30, terrible experience, we asked for refund and he...  more »
  • We did the early morning entrance tour. We had no trouble finding the office, people around showed us, was not obvious though. We were escorted in at 8.30, there were already hundreds of people in lin...  more »
Google
  • Don't buy any tickets with this company. The ticket is very expensive and the service is the worst.
  • The worst tour guides in Italy. Ignore all other reviews unless they are 1 star and negative. Anything positive about this company are clearly affiliated with the company. It’s quite clear by reading the reviews that they aren’t authentic. Purchased the Vatican Guided Tour and lied about other company prices. We managed to go with them as we negotiated down to skip the line and start the guided tour which was an absolute nightmare. The tour guide spent over an hour and a half talking at the start where the pictures of the Vatican and Sistine Chapel, out in the sun.. we left and walked through the Vatican ourselves as he was just talking and talking, and it was deafening. We were told other tour companies had groups of 40-50 and their tours would be max 20. Theirs was 50+ in the tour.. I will never ever go with this tour company again. Absolute scam! I can’t believe the tour guides sleep at night thinking they’re guides..
  • Unfortunately, we did not check the opinion earlier ... everything that is negative is true. We have been deceived. 56 € for a trip worth 1/3 of that price. A totally misunderstood explanation of the tour route. The person who caught us on the street said we would see the museum, the Sistine Chapel, Basilic of St. Peter and the gardens. We have not reached the last ones (maybe guide was to lazy to show it to us). And there wasn’t any lines. She told us also that we cant go inside city of Vatican because is too late (it was around 11:30). It was also a lie because last entry is till 16:00. People was asking why trip is that short... and answer was: you paid for shorter trip. Thats funny... longer will be 100€ or 150€ !? This tour operator is a liar, thief and uses aggressive marketing. Beware of him!
  • Amazing tour with Fabiola who was an extremely informative guide and very pleasant. Zami was very helpful in arranging this tour with no wait time for the tickets. Recommended.
  • Worst tour EVER!!! I would give zero stars if i could. The services purchased was a tour with skip the line passes with an expert English speaking guided tour of the Vatican Museum, Sistine Chapel, and the Basilica. The tour was set to begin at 1530. We were escorted to a different office to begin the tour. Once we left the second office, a different representative escorted us to the Vatican where we waited for our "guide." I witnessed the representative ask 2 tour companies if we could join their group. The second one reluctantly said yes. Once we were handed off, we waited in the lobby another hour to begin the tour, which defeated the purpose of the skip the line tickets. Once the tour began, the guide was unintelligible and inaudible most of the time. We were promised a guide that spoke fluent English. We did not receive this service. Once we finished the rushed Vatican tour and arrived at the door of the Sistine Chapel, the tour guide collected the headphones and left the entire group. The guide told the group she would meet us at the exit. Once we arrived at the exit she was not there. We were ditched. We did not receive a guided tour of the Sistine Chapel or the Basilica. The tour was rushed and we were better off reading about the Vatican, Sistine Chapel and Basilica online or touring on our own. NEVER AGAIN…Go with a reputable company. I went back to the company about the service and they told me there was nothing they could do I should dispute it with my Credit Card company. THATS EXACTLY WHAT I DID!!! Glad i did not give them cash.
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