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Brastours, Rome

4.3
#297 of 736 in Tours in Rome
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Brastours Reviews
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TripAdvisor Traveler Rating 5.0
101 reviews
Google
4.0
TripAdvisor
  • Everything was perfect from the Hotel pickup on. Martha was so incredible. Knowledgeable, and enthusiastic, and prepared. She provided recreations of what we were seeing to show what they believed it ...  more »
  • I was very excited for the vatican sightseeing. The tour to Vatican couldn’t have been more perfect. Mr. Stefanno was our tour coordinator and he made it knowledgeable and fun with this commentary. Hi...  more »
  • Highly, highly recommend. We had high expectations. They exceeded them. Huge value and time saver. Flavio was the best. Ask for him as your guide. Knowledgeable and passionate. Thank you to Brastours ...  more »
Google
  • Good tour. Tour guide was very knowledgeable and spoke English very well. Slightly more expensive than some tours but the groups are limited to 18 so you get a many more chances to ask questions.
  • We bought a half day tour to Florence. When we arrived the tour guide said we missed our bus due to train delayed. Then told us to walked to the next meeting point and wait at the entrance of the Galleria dell'accademia. We waited for more than 30min and no one showed up. I tried to call them and they blocked my calls. 👎👎👎
  • The guide really let our tour down. Personally she was lovely but her accent was so thick we couldn't understand what she was saying. I could only make out 1 in 5 words so ended up switching off the headset, as another reviewer said also. So disappointing as really wanted to learn the history of what we were viewing. On the plus side the booking was easy and pick up from hotel punctual.
  • Visited Rome and booked Brastours via hotel River palace hotel .. we had Ana for both tours of palatine hill & Vatican City really enjoyed both ! Ana great guide
  • ***UPDATE BELOW*** Would not recommend Brastours. My boyfriend and I did their full day Pompeii and Naples tour today and am sad to announce our disappointment. Stay with me for this, I know it's long but if you're considering booking with Brastours it is important you read this first. I wish I saw something like this. When we booked the tour, I received an email a few hours later asking for our hotel name for convienent pickup. I responded back saying we rented an apartment and did not have a hotel, and asked if we should just meet at a meeting point or have them still pick us up. I sent them the address for reference. This was around 9am the day before the tour. By 4pm they still had no responded, and I was starting to get worried. By 10pm they still haven't responded. By then I messaged them two more times asking what time we were leaving, and if they were picking us up or not. We did not hear back until 6:39am the next morning, and the email said "Good morning We will pick you up at 07.00 a.m.. Please wait in front of the door. Regards Gian Luca Cesari" We had 21 minutes warning. Good thing we were up early. A minivan picked us up at 7am and took us to a meeting point by Vatican City. We were the first ones there, and waited approximently 45 minutes until leaving. As we awaited for the promised "air-conditioned minivan with a group size of 2-8 persons max" a large coach bus pulled up and we got herded inside. I thought this was a small tour? About 25-30 people got on the bus. However- the bus had nice air conditioning and was as comfortable as a bus can be. We got to Naples two hours later. Our English speaking guide had an accent that was too thick to understand and many memebers of our group agreed and even turned off their headsets because we couldn't understand her anyway. The walking "tour" of Naples was a joke. It lasted less than fifteen minutes and the only interesting thing we saw was an alleyway and a shopping mall. Getting to Pompeii was the worst part. When we arrived our guide took us into a large jewelry store and had us spend 20 minutes inside of it shopping instead of going into Pompeii. Finally, we got to go inside Pompeii and we only had an hour there with the guided tour. At this point it was 3:05pm and my boyfriend and I left the tour to go make the most out of our time at Pompeii. At 4:10pm we met our guide where she told us to meet at 4pm and she wasn't there. We rushed there to not be late and she didn't get there until 4:15pm or so, and then told us we had another 20 minutes to shop. More time we could have had in Pompeii. Arriving back in Rome I had to convince our guide to drop us off in the same location we departed from, their office next to Vatican City, because she wanted to drop us off at the other side of the city and have us take the metro back to our apartment. Despite dropping off all of the other passengers at their specific hotels. All in all, this tour was NOT worth the €130 each and I full heartedly regret doing it. A complete waste of money. Do NOT book with Brastours. Find anyone else. ***UPDATE*** I just got a PayPal notifcation that Bras Tours issued me a full refund. Yes, a full refund. For that, I thank them and raise my review to two stars instead of one. Thank you for the refund. I really appreciate it.
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