Salvatore Ferragamo, Florence

#152 of 197 in Shopping in Florence
Customer Service Contact Information by Region:


Tel. +39 055 3562780


Tel. 1-866-337-7242


Tel. 01.800.062.2112


Tel. 02 8093 0488


Tel. 02-3430-7854




ASIA (ex APAC area)

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Salvatore Ferragamo Reviews
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TripAdvisor Traveler Rating 4.0
40 reviews
  • I Love Florence anyway, but staying in Ferragamo it was different experience all together. In cleanliness 10/10 breakfast was too good. The staff was quite helpful and friendly. Will definitely stay h...  more »
  • You need to visit this store when you’re in Florence. It’s the flagship store and will blow you away. Incredible selection of shoes, leather goods and accessories.  more »
  • I bought a shoes (AREZZO55 NERO BRUSHED CALF) in Kuala Lumpur just few days ago. When I wore it today I realized that these shoes are actually coloring my feet's skin, which is absolutely not acceptab...  more »
  • Recommendation: Ask for Analisa, one of the store managers, if you’d like to be treated without respect after making a substantial purchase. When requesting a price adjustment after purchasing some items the day before, she took the opportunity to loudly create a scene in front of many potential customers. Saying “no” is understandable and reasonable. However, respect should be standard.
  • I was very excited for the Ferragamo flagship (which includes a museum in the basement). This is the iconic brand of Florence along with Gucci, so why the salespeople look so bored and despondent is beyond me. After several loops around the showroom I left and walked up the street to Prada - much better service, and a sale, to boot.
  • Beautiful selection, and I love the Ferragamo brand and usually buy their products, but the sales women here were very rude. I asked to see a gray and fuscia handbag, and instead they brought me the black version. When I said I preferred the colored one, they said "yes, but that one is more expensive." Annoyed, I went to peruse the shoes and they followed me as if I were going to shoplift. I had entered the store specifically intending to buy a pair of shoes I had seen in the store in NYC, since its cheaper in Italy when you account for the VAT. But I left without buying anything because the employees were so rude and presumptuous.
  • Perfect staff. Excellent brand.
  • Not the most amazing selection given the size of the store, but staff helpful and if you want to buy, where better than the original shop.
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