CASINI FIRENZE by Jennifer Tattanelli, Florence

(100+ reviews on the web)
Gift & Specialty Shop Shopping
Since 1970, Casini Firenze and Tattanelli' family create, produce and offer the highest variety of leather goods accessories and garments proudly handmade in Tuscany. Now also Rtw is available
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Reviews
TripAdvisor
  • This shop, this designer, the women who work here are the absolute best in Florence. I have lived here for 15 years and Jennifer's is the top of the line in design, quality and services.  more »
  • Visited shop based on recommendation of traveling friends. Tried on several before finding a beautiful blue one that I liked. Didn't have one that fit exactly so offered to make me a customized jacket...  more »
  • It was great pleasure to shop here. Shop assistants speak different languages, very friendly and helpful. Shop does tax-free. Shoes's great. I'm very sorry that I didn't have enough time to learn all ...  more »
Google
  • pls know that I never leave bad ratings, but buyers need to be aware of how dishonest the owner and staff of this boutique are. if I could rate Casini 0-stars, I would. after years of shopping with Casini, I've had the absolute worst customer service/experience I've ever had with a shop. they've been untruthful (lied about past orders (a dress arrived to my home in Austin (from Florence) stained and they are now blaming me for it (happened YEARS ago)), manipulative (was promised something with a store credit that they couldn't deliver and they are now saying that I'm being 'difficult'), I've been ignored (they've had 1,000Euro credit due to me for the past year (since July 2015) and choose to not respond/ignore my emails) and treated me absolutely horribly. I'd avoid Casini at all costs. been an extremely upsetting and stressful situation dealing with Jennifer, Olga and other staff members. absolute shame they don't know how to treat customers.