Arno, Florence

Great view of Florence but that's pretty much where it stops. Service is terrible and not to the standard of the Westin brand. Drinks menu uninspiring and cocktails a little underwhelming.

View was nice, but was the worst service we've ever had at a bar. We went for happy hour where they offer a snack bar (included with a €20 mandatory minimum first drink cost per person). Waited 30 minutes for a table, Then it took almost an hour for them to take our drink order, and it took another hour to get our drinks. The waiter forgot my order twice and had to come back to the table to ask (it wasn't complicated: Johnnie Walker Blue). My drink came out wrong (Johnnie Walker Black), snack bar food was cold.

Terrible, slow service. Disorganised. Not what I expected from a 5* hotel. The wine bar we found down the road was much more efficient and better value for money. Nice view - only plus point.

Amazing restaurant and bar. The staff are very friendly and professional. It might be a little expensive for the average person but if you are used to fine dining throughout prices are reasonable. I went to have dinner quite late on a Friday night. I phoned before and they were very nice to wait for me before closing the kitchen. I had a the bistecca con funghi and it was cooked to perfection. After the main meal, I moved to the bar for a great cocktail. 5 star service, 5 star food, 5 star location. I will definitely go there again.

For the price of 2 drinks you can have beautiful views along with free appetizers. It is wise to go early to get seats for a magnificent sunset.