Brown Thomas, Dublin

3.9
#9 of 82 in Shopping in Dublin
One of Ireland's most popular department stores, Brown Thomas serves as a major shopping destination in Dublin's central district. Spread over four levels, the store sells clothing and accessories by many of the world's top designers. You can spend all day hunting for bargains on shoes, bags, jewelry, hats, sunglasses, watches, and cosmetics. Alternatively, break up your shopping experience by taking advantage of special services, which include brief presentations designed to introduce visitors to professional tips and tricks. Using our world travel planner, Dublin attractions like Brown Thomas can form part of a personalized travel itinerary.
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Brown Thomas Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
148 reviews
Google
4.4
TripAdvisor
  • I have been shopping online recently and have discovered how overpriced the store has become. There was €300 of a difference in a Kate Spade handbag which I ordered directly off their uk store. I know...  more »
  • Wait staff acted like they were auditioning for a talk show...acting the part but not coming thru in the role. The tea was promised to be loose leaf but it wasn't -- the eggs Benedict unexpectedly cam...  more »
  • Top end store with plenty of very expensive departments. We found staff very helpful as we were looking for a particular item. Didn't try the cafe as we couldn't get in, it was full.  more »
Google
  • I like it but I loved it more before they put all the clothes on the racks. it lost their charm. before you could feel like there are small boutiques. every designer place was unique. now the open plan has no character.
  • Staff are very helpful, very knowledgeable about their products. The gift wrapping service really makes it an even more enjoyable experience. The new restaurant menu is delicious. The new cafe on the second floor is a lovely place to meet people for a quick cup of tea. Amazing products ranging from reasonable to pricey depending on your budget and style. I cannot say enough about the business!
  • I saw a dress online by Alexander Wang. I buzzed B. T and was put through to a gentleman named Joshua at the denim bar. From that moment on I was dealing with the most professional person in retail that I have happened upon in a very long time. Joshua was able to talk me through the designer's fit,style and size guide according to fitted or relaxed design. He was just unbelievable. He found the dress I wanted immediately and held it for me until My husband collected it the following day. He was so reassuring about Brown Thomas's returns policy and made everything effortless for me as the customer. All of this transaction was on the phone and a more pleasant, engaging and well mannered person I could not have hoped for. I commend his retail knowledge, manner and experience. If Joshua is the employee barometer for B. T standards are very high. My husband said that Joshua had everything ready for him when he popped in and that he was met by an absolute fabulous "young fella." Thank you to Joshua and Brown Thomas. The dress was as I hoped amazing and Joshua was bang on, a perfect fit. I intend to go meet Joshua personally next time and that is definitely where I will be shopping. Congratulations. You made shopping a pleasure. I very much appreciate that. Angela.
  • Nice place, good customer service & got everything I was looking for. The only problem is the place was packed. I was probably standing waiting to be seen for 10-15 minutes. They could do with another cash register to reduce waiting time for customers. But other than that no complaints!
  • Sales staff if always hit or miss. They could use some American style retail training. Clean toilets. Restaurant is good but pricey
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