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Cretan Holidays, Heraklion

3.0
#2 of 11 in Wildlife in Heraklion
Bus Tour · Multi-day Tour
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Cretan Holidays reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.0
571 reviews
Google
4.0
TripAdvisor
  • This company couldn’t be bothered to meet us at the airport on arrival and even better didn’t turn up at all to transfer us back to the airport for departure. Not really what you want at midnight... 
    This company couldn’t be bothered to meet us at the airport on arrival and even better didn’t turn up at all to transfer us back to the airport for departure. Not really what you want at midnight...  more »
  • The food was great, the animation team has done a great job and the bed was very comfortable, I absolutely loved it! 
    The food was great, the animation team has done a great job and the bed was very comfortable, I absolutely loved it!  more »
  • Everything was alright , on time. People were charming The hotel was fantastic. Special mention for the swimming pool. 
    Everything was alright , on time. People were charming The hotel was fantastic. Special mention for the swimming pool.  more »
Google
  • A horrible experience. We booked a tour to Paxos several weeks before we got Corfú. The company sent us an email which confirmed our booking and our hotel as the the pick up point and the time of departure at 8 am. We did not ever received any further information of them. To make sure of the time and pick up point we tried to call them the day before but they didn’t answer. The day of the trip we were at the hotel waiting for the bus and as they were very delayed we started calling them. First of all it was very difficult to contact and they didn’t know where was the bus that had to pick us up. Thanks to the hotel staff who help us, we finally spoke to a lady who told us that the bus has left without us because the pick up point was outside the hotel and it had been there at 7:40 but nobody saw it, they didn’t call the hotel or went inside.. unbearable, they told us we have missed the trip and it was our fault and that they have sent us an email with the right hour but that’s not true.. I’m sure the bus was never at the hotel because they didn’t even know about this booking first time we called,.. They told us lies and ruined one of our most wanted trip. If I could I’d informed against them to the authorities. We’ve travelled a lot and have booked another tours before and we hadn’t got this kind of experience. Of course I don’t recommend any trip or activity with this company.
  • We booked a "Capitan Hook" Boat Tour for the 4th of October, wich was canceled from the Captain because of bad weather an heavy Waves. They told us, we should talk to cretanholidays to get our Money back. So i did, but no reaction. First Reaction after my bad Recommendation… Update: still no Money arrived. Update: Money arrived. Thank You. Now 3Stars.
  • They arranged a tour for us, where after a long journey to the place of interest, the local sightseeing bus left without us. We complained about it afterwards, but we were told that we need to prove that it's not our fault that we were left behind. To be fair, it was a partner company of Cretan Holidays who was at fault, but I was expecting better service when addressing our complaint. The case is not closed yet, I will update the rating depending on the outcome.
  • One month ago, We had booked an afternoon Volcano crater tour with hot springs swim at Thirassia with Cretan Holidays through Expedia supposedly for today July 25. The tour voucher we printed out says the tour starts at 1:15pm. However, my wife received an email from Sophia Doulgeraki with cc’ed message to Eleni Bathianaki saying that we will be picked up instead at 14.40h. My wife emailed them back several times making sure it is not 1340h or 1:40pm as the voucher says 1:15 pm. They confirmed it as 1440. Today we decided to go early at 1400h or 2pm and waited for the bus. By 2:45 pm there was no bus so we called Cretan holidays and spoke to Eleni who initially said she will check and call us back. We didn’t get called back so we called again and she asked us if we were there on time. We told her that we were there since 2pm waiting for the bus to pass by at 2:40 by none came. She said that she is sending the driver to pick us up again and to wait for a few minutes. Another 10 minutes came by and we called her and ask if we were going to get picked up. She finally admitted that the tour had started at 1:40 pm and not 2:40 like they had emailed us. Not only if they completely lie to us. She was also trying to compensate us with some other tour which we already had taken. Since this was our last day in the island, we couldn’t do this tour again. This just completely ruined our vacation. We expect no less than a complete refund and an apology for their ineptitude. We would therefore NOT recommend this company to anyone. We have already written Expedia about this and hope they don’t deal with this inexperienced company.
  • I booked and paid for two tours with this company 6 months ago for my wife and I to do. I have arranged flights from overseas and scheduled my trip around doing these tours. But just 3 days beforehand Cretan Holidays cancelled my booking. In other countries this kind of false advertising is illegal. You've been warned, anything they say cannot be trusted. Do not use this company.

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