Trip Planner: Europe / France / Pays de la Loire / Loire-Atlantique / Nantes / Saint Herblain / Atlantis
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Nous habitons la région parisienne, et je n’ai pas un centre commercial en tête, si joliment arboré et propre ! Le seul hic, la route pour y accéder au centre de la zone industrielle est assez fastidi... more »We live in the Paris area, and I do not have a mall in mind, so beautifully wooded and clean! The only problem, the road for access to the center of the industrial area is quite tedious.
Le centre commercial Atlantis prend des allures d'atelier du père noël. Les décorations sont magnifiques et le cadre très agréable. On peut facilement passer la journée à déambuler de boutiques en bou... more »Atlantis shopping mall takes on the appearance of Santa's workshop. The decorations are beautiful and the lovely setting. One can easily spend the day strolling to shops in shops, to lunch in one of the many places in the centre and based on available budget. Of course we can meet Santa Claus and admire the Christmas animations.
N'hésitez pas a aller faire un tour au moment des fêtes , la décorations avec ses lumières , ses lustres immenses c'est juste magnifique dans toute la galerie, père noël pour la photo est présent, sin... more »Feel free to take a walk at the time of the holidays, the decorations with its lights, huge chandeliers it's just wonderful in the Gallery, Father Christmas for the photo is present, otherwise year-round there is everything what you can get, small cool shops are present (the, jewels...), the Gallery has a huge original carousel, there are corners with sofa etc... restaurants, everything to spend a beautiful day. See you soon.
The staffs are all amazing, very helpful, attentive and knowledgable. Special mention to Hubert, Julian, Helena and one staff who translated and helped Julian about my tempered phone screen protector. I have a data problem with my phone that I purchased in Florida, USA since December 2015 and lately my phone shuts down with a 30% of battery. Because there was no Apple Store in Philippines and the authorized dealer Switch and Power Mac was not very helpful I have to wait till I get to France. Apple Store in Atlantis, Nantes change my unit with no hassle. I wish Philippines could be a hassles free too.
It was the Best apple store experience in my whole life. This is my very first week at Nantes, and my iphone5 stopped working for no reason. Normally it won't be a big deal but here comes major problems: 1. I do not speak French 2. I did not make previous reservation (rendes-vous, which is sooooo important to get any service in France) 3. I bought this phone in Korea 4. My iphone has just passed its 1-year warranty. These are not the small problems but these Geniuses made these problem non-existed. When I entered the store, I asked for an English speaker, who lead me to the Genius bar. I was informed that I have to put my name on the wait list, which I did, and wait until someone misses his/her appointment. I thought I would have to wait for the long time, but within 10 minutes, Scott came over. He also is a great English speaker and took my phone 'up stairs' while I was waiting at my seat. After 15- 20 minutes, Scott confirmed that my phone is dead and he will give me a new one - not refurb! with no extra charge. He told me my warranty worn out 3 days ago but it is okay and he immediately brought a box. He made me delete the data from the old phone and opened the box of of new one and handed me over. Voila! It was so easy and fast. It almost felt so peaceful. I know that I had to go through so much problems with the mobile service carrier to get my phone fixed in Korea, and would have had to explain for the oversea purchased phone in US. It sure was lucky for me to visit this store at Atlantis. Thanks for the people who helped me today, especially for Scott, the genius solved my problem :)
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Very disappointing customer experience. True hospitality and the support is nice. But customer support process is too complex, on the edge of oblivion of the customer in all this. Having to be forced to be offered to come in the morning at the opening of the store because the schedule is full or so have to wait to be able to make an appointment because the visibility of the schedule is only on a single week. Not surprising for a big company (I doubt you realize your planning days after days...) Be forced into having to go through an application or an appeal for assistance for an appointment. What's the point of being a store? All force us to do on our computer or phone directly? The process has its limits and we, consumers, who in fallout.
Incompetent people! First of all even after taking appointment 1 week in advance (to have a diagnosis on my iPhone that can't hear my voice); they managed to make me wait 1 hour around a table with other guests who like me we waited for 1 hour more. But after it told me that the small microphone of my phone no longer works, and saw that my phone is under guarantee we're going to change me to come back in two hours. After waiting 2 hours in Atlantis so 3 h tempered altogether, we just see me telling me that you did not at all my phone! Because a witness of moisture would be appeared magically knowing that I made very attention I'm sure that the phone is not in direct contact with the water. But that is not enough when I told the seller that the phone is not in contact with water it explains me that the phone that is very well protected can be done just with a raindrop or remaining in a closed car because it is a little wet. Suffice to say that they should leave the component in the open air if the phone do not protect them. Of more just after that he told me that he could do anything he launched immediately that he could sell me a now because mine could stop working within a few days or keep walking. Despite the 3 hour wait and do my iPhone that barely 4 months is already damaged has cause supposedly a few drops of rain which is a bit surreal given the price of the phone and the fact that they have not even touching the phone that is still so us guaranteed manufacturer, we propose no commercial gesture! The product does not correspond to the price and I don't talk about the service that does not follow because you are under warranty and it would cost them too much to change the damaged free room and sellers who are not professional at all on this one here! ! A NICE BUNCH OF INCOMPETENT! Apple has changed!
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