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La Maison du chocolat, Paris

(180+ reviews on the web)
Gift & Specialty Shop
A luxury chocolate company, La Maison du chocolat creates the sort of confections aficionados can only dream about consuming--from new flavors to fanciful chocolate designs. This is the company's first and flagship store, but the chain has many others all over France and the world. To visit La Maison du chocolat and other attractions in Paris, use our Paris vacation trip planner.
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Reviews
TripAdvisor
  • Every time I visit Paris I must pass to get some delicious chocolate, but today 27 April 2017, I visit there branch in The Avenue mall in Kuwait I didn't find the kuwait branch in TripAdvisor so I wri...  more »
  • If you are a chocolate lover...like myself...this is a must visit! They have a nice variety of treats and from what I found, they were all absolutely delicious! They are a little on the expensive side...  more »
  • Passed by la Maison du Chocolat for a quick treat and tried their macaroons. I liked their varied flavors and most of which are uncommon flavor. The service was good. The prices are on the high side. ...  more »
Google
  • is a really well known shop in Paris. You can find lots of delicatessens there, although the prices are a bit surprising. It worths the visit.
  • The "truffes" are just awesome! If you have a chance to go there while in Paris - do it!
  • Good choice of chocolate
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  • Very nice shop and welcome
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  • My experience. Delivery April 7. April 9 so that the delivery is always failed at my niece, I contact the House of chocolate to indicate that the command has not arrived on the scheduled date. There then in fact that my order has not been processed following a computer 'bug' according to my interlocutor. After correction of this oversight, a delivery is therefore rescheduled the next week... No excuses or intelligent solution to repair this first injury client service of the House of chocolate. The following week, a person called my niece that she received his order by mistake more of hers (she had the phone number of my niece because the included packing slip accompanying the package)... This person living in more than an hour from my niece this it was so complicated to go retrieve the gift which had suffered a delivery error. Call customer service again... Again no apologies and reparation made by the customer service of the chocolate suite home has this second incident regarding the processing of my order! Re-programmed delivery, the UPS driver delivering made contact with my niece and informed him that it can be delivered in his presence and this only on weekdays from 11:30 to 2 pm! It is not available because of his work asks if there is a possibility of filing his parcel with a neighbour, solution that UPS rejects. Therefore unable to find a feasible, coherent solution to retrieve the package. Call customer service again. Here's the customer service response: but it is well marked on our site under the conditions General (you know the little lines where unscrupulous companies insert clauses rejecting all responsibilities of their commercial failure on the client) I do not insist because I won't spend my life at tel for chocolate? flush the bowl is more than achieved. Result: my order of 120 euros paid is never reached. No excuses following my disappointments and no refunds (I confess to not having the request). And this just to test how far was the lack of professionalism and interest that is the home of chocolate towards its clients. This side still not good surprises because 3 weeks after all these setbacks no news from maison du chocolat. Fortunately nowadays, I can make you share this unfortunate experience of a customer of the House of chocolate which has paid 120 euros for nothing in the greatest indifference of this merchant. The maison du chocolat is definitely over for me!
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