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Hermès, Paris

2.6
#93 of 273 in Shopping in Paris
Gift & Specialty Shop Shopping
Hermès is located in Paris. Plan your Hermès visit and explore what else you can see and do in Paris using our Paris travel itinerary planner.
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Reviews
TripAdvisor Traveler Rating
122 reviews
Google
4.2
TripAdvisor
  • We walked in with high respect for the brand and the serious intent to buy. But we walked out disappointed and apologetic. Sorry for disturbing you, Hermes, we did not mean to bother you. We had the m...  more »
  • Visited the flagship store during peak business hours. It was very well decorated and sales associate provided excellent customer service. Expect very crowded shoppers inside the shop and some basic i...  more »
  • Why send an invitation to the poor French clientele! in line, should be counted on the fingers of one hand... doesn't matter. Priority to the Asian customer who stays in the show room day, takes pictures of all items for the whole family, friends and leaves with 15 bags... Order service? to deplore: unique word to mouth: we execute the instructions! and in a tone that leaves to be desired... In short, nice image of Hermes for french clients... Vidocyno
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Google
  • Such a terrible experience ! Terrible customer service ! Went there 2 days in my trip to Paris ! The first day when I went to buy the wedding ring the service was fine and fast , but since the ring I bought was too tight, I went back the next day to change the size, and incredibly they made me wait for more than 50 minutes ! I was told by a staff to wait at certain area , but every time when the staffs become available they just kept skipping my turn and kept attending another non-Asian customers. I was angry and made my complaint for more than 3 times and they were only telling me to wait more and not trying to help at all, and finally when I was about to get skipped again, one of the French female customers waiting behind me told the staffs that they should really attend me first instead of her since I have been waiting here for a long time. Worse customer service ever, shame on you.
  • One of the last real luxury brand. I consider every buy a legacy to my kids. Amazing staff, very details Oriented, however I wish they would be more ethnicity and language among the staff.
  • The place is always packed with people. The shop managers are always overwhelmed. The overall shopping experience is not as comfortable as one would expect of Hermės.
  • The true flagship of an amazing brand. If you have a chance try to get into the museum.
  • Huge store great selection but the tall black guy at the mens belt section was very arrogant. He acts as if he owned the whole freaking company but the other salesperson that we encountered were ok though. You would expect a different approach from hermes but i've been to different hermes in other countries but never met a more aloof, uninterested and arrogant salesperson. This was after we bought a couple of belts, shoes and a bag too. Definitely expected better customer service from hermes paris.

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