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Allo velo, Paris

1.5
#99 of 115 in Outdoors in Paris
Outdoor Activity · Gear Rental
Allo velo is located in Paris. Use our Paris road trip planning website to add Allo velo and other attractions to your Paris vacation plans.
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Allo velo reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 2.5
36 reviews
Google
2.9
TripAdvisor
  • Avoid at any cost ! The owner is an impolite jerk and they also refuse to service bikes that they are selling !!  more »
  • Good experience in this shop. We appreciate their hospitality and advices during our visit. We really suggest to buy your Brompton bike here !!! K.Rgds Ludo & Lara  more »
  • I rarely write reviews. But I encourage you to NEVER visit this place. Not only did I have to come twice because they had done a bad repair on my brompton... I had to come back when I realized I only....  more »
Google
  • The only reviews I've ever written have been for businesses I love, but this shop unfortunately merits a huge THUMBS DOWN. As a long-time expat, I am familiar with "French customer service," but I have never encountered such a hateful, dishonest, aggressive salesperson in my whole life. I was sold a used bike with a missing part and waited literally 4 months for the owner to do as he had promised and replace the part. Not only did I never get the part nor the €50 he begrudgingly promised me as compensation but I was also verbally ATTACKED on multiple occasions and told it was all my fault. AVOID this truly unhappy person at all costs. ps I have nothing but good things to say about the bike itself and the other staff there.
  • A great place to rent bikes in Paris! Great service. Were very helpful in setting us all up, including the kids with the perfect bikes! They also offered to pick up the bikes from the hotel. Very friendly and helpful!
  • Bikes were great, service at arrival could have been better, service when we brought back the bikes however, was very kind.
  • During the Gay Games in August I had the misfortune of using this company. I paid the full price for bike hire from Australia prior to my arrival in Paris (not only a deposit, but the full price). When I went to pick up my bicycle the owner demanded my passport in exchange for the bike. I refused. I told the owner then, that Paris is in crisis and that we need to carry identification on us at all times. I also explained that the Australian government tells us to NEVER part company with our passports while travelling overseas. The owner ignored my concerns, insisting on confiscating my passport before he would provide me with the cycle that I had already paid for. He said it was his business practice to confiscate everyone’s passport in exchange for bike rentals. I suggested to him that this was bad business practice (if not illegal). I never got to participate in my sport at the Gay Games because of the insistence of the owner wanting to confiscate my passport! In some mitigation, the owner did say to me that he would refund me ALL of my money, however when I tried to communicate with them from Australia for a refund , they refused to answer my emails. I tried phoning them several times, but they were not interested in talking with me. This is a bad company to the core, and I believe it stems from the owner himself, and the culture (of values) that he brings to his organisation. After multiple attempts to communicate with them over several weeks they eventually agreed to give me half my money back in the form of goods from their store. The only problem is that I live 17,000 km away; so that was hardly helpful. I lost all my money with Allovelo! I would never use this company’s services again.
  • Good service and nice bike. I forgot my jacket and keys when I rent the bike, and 10days later, the manager helped me find it! Many thanks!

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