Tourist Information Centre - Staromestska radnice (Old Town Hall), Prague

3.4
#615 of 1,458 in Things to do in Prague
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Tourist Information Centre - Staromestska radnice (Old Town Hall) Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
67 reviews
Google
4.6
TripAdvisor
  • Prague has some of the poorest Tourist Information Offices we have encountered in all the various cities we have visited worldwide. Mainly interested in selling you tours or vastly overpriced city map...  more »
  • We found this tourist office helpful to provide some good maps of Central Prague. useful place to pick up leaflets of what is on etc. It is just along from the Old Town Hall which has the astronomical...  more »
  • We visited this information center first thing in the morning and we found the staff not very friendly and were not really helpful. We walked away with the impression that they didn’t enjoy their jobs...  more »
Google
  • Definitely worth a visit but the organization could be better. Tickets can be purchased on the third floor and admission covers the Old Town Hall interiors, the underground cellars and the tower. Be aware that you CANNOT enter the underground portions without a tour guide that you need to reserve at the desk on the first floor which we were not told when we purchased our tickets. By chance we overheard other people talking about it with the tour reservation desk but by this point only tours in Spanish were available although they provide a written guide in English that you can follow along with. Tours are every 30 minutes and are offered in a number of different languages. The tour was very interesting and started with the building interiors followed by the underground portion which was surprisingly extensive. The tower can be accessed without a reservation or a guide and is open until 10 as opposed to the interiors and underground which close earlier at 7. They also have a special pass which they promote endlessly which is valid for two days and gives you one visit to the interiors and the underground, two visits to the Old Town Hall tower and one visit to the New Town Hall tower. In my opinion, most people will be fine with just the regular pass.
  • 5/5 with an important note; you need to be on a guided tour to see the cellars! Make sure you check the tour times at the office on the 1st floor (not the main floor) and book in advance! Do not count on the staff to help you or to even give you an honest or accurate answer while at the ticket office on the 3rd floor. The website is terrible I hope the fix it but the main combo ticket has everything there is to see. YOU NEED TO BE ON A GUIDED TOUR TO SEE THE GOTHIC CELLAR AND ROMAN CELLAR! Time slots fill up so book your time in advance to avoid missing out!!! This can be done on the 1st floor, the guided tour is free with your paid admission but you must get an actual ticket with your actual tour time! The regular 1 day ticket is actually really good has everything you need and INCLUDES the FREE GUIDED TOUR! (That's needed to see the cellars) The tour is quite good and there is a lot more underground than I was expecting so if you're on a tight budget you could do this as it is quite reasonably priced and you see most of what you see on the "Prague underground tours' which are about three times the price. I would really like to stress that as difficult as it was to get information from the website and even the staff I'd still consider this a must do! But make sure you get a ticket for a guided tour, it's free BUT YOU MUST GET A TICKET WITH THE TOUR TIME IN ADVANCE AFTER PAYING FOR THE TICKET! The tour is great, doing a self guided tour would be okay but you would miss out on the cellars and a lot of really interesting information so I strongly recommend getting on a tour! You see a ton of interesting things including some of the insides of the astronomical clock and you really can't beat the value of this tour. The 2 day ticket however just seems pointless, you get to go up the tower a second time (once during the day and once in the evening) but there are soooo many towers in Prague that going up the same one twice is totally a waste of time!
  • The Old Town Hall is a beautiful building. The entrance area has some lovely mosaics and the rooms upstairs are nicely presented. Do a combination ticket with the underground and the tower. You won't be sorry.
  • Unbelievable view of gothic romantic Prague! Love it
  • The overlook from the Town Hall! It’s a little crowded up there but the view of the square is amazing.
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