Osa Canopy Tour, Ballena

I cannot say enough great things about Osa Canopy! Everything about the tour exceded our expectations! We were all a bit nervous before going, but the super professional and funny staff made us all feel super comfortable as it was very clear they knew what they were doing! We live in the area and cannot wait to go back again! Thank you guys for a fantastic experience!

We took our family with 3 kids (ages 5, 7 & 9). It was the best thing we did all week! The guides were excellent and very safe! We’ll for sure be back next spring break! Thanks guys!

What an experience. Friendliest guides and they even find you're phone after it fell 90ft from the tree stand.

Great experience, wonderful views, very exciting. A must do. Guides are the best

READ THIS BEFORE YOU GO!!!! OSA, PLEASE respond and give me the medical insurance info you claim to provide your visitors!! WHY don't you respond to my emails?? (Reply to your reply). Yes it was Osa Canopy Tour that I was injured on...I have it on video and it is insulting that you would imply that I injured myself elsewhere! If you had insurance then why didn't you tell me about it. Your men carried me down the mountain straight to a pharmacy and left me there to deal with the aftermath. Yes you kindly returned our $59. Yes your men did let me crash full force into the tree which is why my leg needed ACL reconstructive surgery. If you do have insurance for those that are injured on your tour, why didn't you give me the information...I know the men were in contact with the owner by phone that day and they where only told to return the money for the tour. Send me the insurance info!! My review is only to warn others that zip lining can be very dangerous and I thought that your operation was not as safe as it should be. I am not making this up as you imply and would gladly send you the video if you would kindly help offset my$6500 out of pocket medical expenses and months of not being able to work!. But to act as though I didn't report it or wasn't even at your facility is pathetic. If your company doesn't take responsibility or even admit that there is a problem with your safety, than you guys should close down until someone else gets hurt! Original post: We were recommended to go to this tour due to it's professionalism. Yes they were very friendly but my BIG complaint was that they did not spend enough time having us practice braking. On the first few runs you don't need to use the brakes at all (but it would have been good to have us practice on these ones) and then on about the 4th run YOU REALLY NEED TO BRAKE!! Perhaps if they had told us that this run was steeper and be prepared to use the brake (and a reminder of how to use it again) I would not have had the bad accident that I did. I went full force into the tree (THERE ARE NO AUTOMATIC BRAKING SYSTEMS OR SHOCK ABSORBERS AT END OF RUN). Needless to say, I ruptured my ACL, tore my meniscus and just had surgery yesterday. This little adventure cost me $6500 in out of pocket medical expenses and months without work. I will be rehabilitating for 9 months. These guys may be nice (yes thanks for carrying me down the mountain) but the operation itself need to be updated with BETTER SAFETY MEASURES!! The half leather glove used to brake is not very reassuring especially since they warn you not to touch your skin to the wire...that's all I could think about when I went down the run. Of course I didn't know I was going to slam right into a tree. Be warned and know that zip lining can be very dangerous.