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SkiTotal, Santiago

3.5
#63 of 86 in Outdoors in Santiago
Outdoor Activity
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Reviews
TripAdvisor Traveler Rating
41 reviews
Google
3.9
TripAdvisor
  • He had 40 minute delay waiting for a family that had come late, but that's the only downside. Excellent costumes and wave very good driver. He was chatting with us on the trip and always very amanlemente. I I descompuse by the height already almost when we were about to get to Farellones and gave me papers, rags and water to cleanse me. We stopped 5 minutes so that it takes a bit of air. If you don't mind to be delayed or if they are broken down when they go to the mountain (like me) I recommend that you go with SkiTotal, since the driver will always be prepared and if they feel bad you will stop to make air. The price is not of it cheap, but not expensive. And if they go to headlands or Valle Nevado are going to have to do 40 bends.
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  • Read Skitotal's recommendations on blogs before you travel and follow the guidelines: I arrived at 7:30 (the vans leave at 8:00), I've accomplished and I waited almost half an hour to be served. I asked the tour to Farellones and rented just pants. I've been nominated for the van and then we left. The driver drove quietly (without emotions) and knew well the path. Let us in around 10:00 and agreed the time back to the 16:50. At the time the driver was already waiting and returned. After leaving the van and return the pants, I realized I'd forgotten my cell phone. I talked to the employees in the store, which tried to contact the driver. All were helpful and Javiera was who took forward to solve the problem. We communicate up the next day and in the morning had already recovered my phone. It was a snowy day (a rarity in Santiago-was 13 years since it was snowing there) and the driver was in hard-to-reach location, so they have an extra job to solve specifically my problem. I really appreciate the whole team for the effort, mostly to Javiera and the driver of the van 34 (I didn't have the opportunity to greet him) and I highly recommend the Skitotal service!
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  • We did the tour that includes Farellones and Valle Nevado, entitled to rent clothes. Excellent service, super experienced driver on the road and very nice guide. Optimal duration of the ride. Fair price and friendly service.
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Google
  • A good transport service but don't rent snowboards from them. The most popular resort near Santiago is Valle Nevado and Ski total run daily trips there in season. Some advice- if you want to get on the mountain promptly arrive as close to 7 am as possible. If you're doing the ski day that Ski total offer first go to the left of the two rooms to pay for everything, then get your equipment and finally queue up to get a place on the bus. Buses leave when they are full, so the earlier you get there the earlier you will probably leave. The service is well organised and quite efficient, the drivers are quick but feel safe and the buses are new and comfortable. The only downside is the quality of the snowboards which are old, scratched and didn't seem to be well tuned. For snowboarders my advice would be to just get the transport up to Nevado and hire a snowboard at the rental shop there. The premium boards they offer are newer and much better looked after. The only problem is you'll lose some riding time.
  • I am giving a bad review because of the bad quality of the gear and treatment of the employees/Company. My boyfriend and I used Ski Total for a 1 day tour of Valle de Nevado with hotel pick up/drop off, ski/gear rentals, transfer to the mountain and hotel drop off. We are from the US and have a certain level of expectation of customer service. Here are the facts of our experience. I lost our Ski Total contract & lift ticket vouchers while trying on boots that morning. Therefore, we were required to purchase new lift ticket vouchers at Ski Total. My boyfriends boot strap broke after our first run on the mountain. He had to rent new boots from the mountain, which took over 1.5 hours from our day. Ski Total said they would refund the rental. When we got back to Santiago, we were thrilled to learn they found our lift tickets. One of the employees was really angry at the guy who had it. He seemed to be the only one sympathetic for us. Here is why I am rating Ski Total 2 stars: My boyfriend was to be reimbursed for the amount he paid to rent the boots on the mountain, but still was required to pay the full amount to SkiTotal for the faulty boots he’d rented from them (10.500 pesos). Even though it took nearly 2 hours out of his already short ski day, they refused to refund these. We were not to be reimbursed for the 98,000 pesos we paid for the 2 new lift tickets we purchased. The vouchers included in the package we bought were valued at 94,000 pesos, which we were reimbursed for. The employees were not going to fully reimburse us for the tickets since it was my fault we lost them. My question: why couldn’t we have purchased the new ones at the 94,000 pesos (47,000 pesos/ticket)? The staff was extremely rude towards us and was appalled we even asked for this. Okay, so we know it was my fault for losing the tickets, but were astonished by the lack of sympathy from the employees. It was only a 4,000 peso difference. We thought this would help with the lack of the discounts for the need to rent new boots on the mountain. Not only were we not provided this, we were being yelled at simultaneously by the two staff processing the refund. This was after the 5 staff returning the equipment were all loudly talking about whether or not we should get reimbursed. The equipment we were provided was not great. My boyfriends boots obviously were not in riding condition, his board had several gashes in it and was well beyond its lifetime, and the zipper on my jacket kept falling down (however my skis were in good shape).The hotel pick up was later than the 6:45AM-7AM pick up time stated. We didn’t get to the the first lift until 11:30AM. We would not recommend this place if you have expectations of customer service and high quality (or just quality) gear.
  • They do the job. $16k pesos to go up to El Colorado ski resort. However, 15 feet next door at the El Colorado office it costs $12k pesos for the same service. They need a playlist in the van- the talk radio with the dubbed-in laughter gets mind-numbingly old after five minutes. And it's a one and a half hour drive to the resort.
  • Great service, good selection of gear. I shuttled up to La Parva with this company. It was a good ride up, the gear was solid.
  • A good store to rent ski, snowboard or any snow equipment. They do the transfer to the places in mountain that has the facilities to enjoy the snow. It has good prices.

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