SkiTotal, Santiago

3.5
#81 of 131 in Outdoors in Santiago
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SkiTotal Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
46 reviews
Google
3.9
TripAdvisor
  • Find the Nicole! She is patient and does some cool packages. For those who are for the first time, and they want an experience with snow, recommend Farellones. For those who want a ride with air landscapes, Valle Nevado. With the kids, we made out more Farellones! Arrive early to get the best vans! PQ after 8:00 ... are vans tight and uncomfortable ... This was my only complaint.
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  • With a poster saying that the 16:00 would be given, we arrived at 16:30, on Sunday. There were people inside the place where they receive the equipment, all seated using the cell phone. The employee, a fat bearded was rude in saying that was closed and shooed the place. When we said that the poster said the 16:00 would be open, he said he didn't know the why of this schedule. Besides spoke very bad Portuguese, being that most people that go to this place are Brazilians.
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  • I rented skis at ski with good prices and considerate attendants who don't hesitate to help when I had to give back 1 day before by accident. You can hire anything for it transfers, ski lift etc.
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Google
  • Decided to take a trip to Valle Nevado with ski total. They spoke English which helped a lot. The transportation was just fine. The only thing that was really disappointing was their rental gear. I rented out a snowboard and bindings through them (had my own boots). The equipment seemed to be working just fine for my first run, but when I decided to go to the top peak of Valle Nevado, I found that my bindings broke. Let me re-emphasis, my bindings broke on a double black diamond right before I was about to go down. I really wish they would check their equipment before they rent it out. It could have been real bad if I was going down and it failed on me. It was the middle of the day so I was pretty much finished once that happened since I didn't have the money to rent new equipment at the resort. When I went back to explain what happened, they didn't want to give me a refund. I didn't even use their boots or their equipment for the full day. Oh well though, I guess. Please check your equipment if you plan to rent through them. Better yet, I would go early, use their transportation service, and rent at the resort itself. At least then, you can always go to the shop to get it repaired or replaced if it fails.
  • Well organized, good rental clothes. I asked for high performance boots and skis. Boots were not high performance, skis were not sufficiently maintened, so it was impossible to run on very difficult slopes, because of poor handling on ice surfaces.
  • A good transport service but don't rent snowboards from them. The most popular resort near Santiago is Valle Nevado and Ski total run daily trips there in season. Some advice- if you want to get on the mountain promptly arrive as close to 7 am as possible. If you're doing the ski day that Ski total offer first go to the left of the two rooms to pay for everything, then get your equipment and finally queue up to get a place on the bus. Buses leave when they are full, so the earlier you get there the earlier you will probably leave. The service is well organised and quite efficient, the drivers are quick but feel safe and the buses are new and comfortable. The only downside is the quality of the snowboards which are old, scratched and didn't seem to be well tuned. For snowboarders my advice would be to just get the transport up to Nevado and hire a snowboard at the rental shop there. The premium boards they offer are newer and much better looked after. The only problem is you'll lose some riding time.
  • They do the job. $16k pesos to go up to El Colorado ski resort. However, 15 feet next door at the El Colorado office it costs $12k pesos for the same service. They need a playlist in the van- the talk radio with the dubbed-in laughter gets mind-numbingly old after five minutes. And it's a one and a half hour drive to the resort.
  • I am giving a bad review because of the bad quality of the gear and treatment of the employees/Company. My boyfriend and I used Ski Total for a 1 day tour of Valle de Nevado with hotel pick up/drop off, ski/gear rentals, transfer to the mountain and hotel drop off. We are from the US and have a certain level of expectation of customer service. Here are the facts of our experience. I lost our Ski Total contract & lift ticket vouchers while trying on boots that morning. Therefore, we were required to purchase new lift ticket vouchers at Ski Total. My boyfriends boot strap broke after our first run on the mountain. He had to rent new boots from the mountain, which took over 1.5 hours from our day. Ski Total said they would refund the rental. When we got back to Santiago, we were thrilled to learn they found our lift tickets. One of the employees was really angry at the guy who had it. He seemed to be the only one sympathetic for us. Here is why I am rating Ski Total 2 stars: My boyfriend was to be reimbursed for the amount he paid to rent the boots on the mountain, but still was required to pay the full amount to SkiTotal for the faulty boots he’d rented from them (10.500 pesos). Even though it took nearly 2 hours out of his already short ski day, they refused to refund these. We were not to be reimbursed for the 98,000 pesos we paid for the 2 new lift tickets we purchased. The vouchers included in the package we bought were valued at 94,000 pesos, which we were reimbursed for. The employees were not going to fully reimburse us for the tickets since it was my fault we lost them. My question: why couldn’t we have purchased the new ones at the 94,000 pesos (47,000 pesos/ticket)? The staff was extremely rude towards us and was appalled we even asked for this. Okay, so we know it was my fault for losing the tickets, but were astonished by the lack of sympathy from the employees. It was only a 4,000 peso difference. We thought this would help with the lack of the discounts for the need to rent new boots on the mountain. Not only were we not provided this, we were being yelled at simultaneously by the two staff processing the refund. This was after the 5 staff returning the equipment were all loudly talking about whether or not we should get reimbursed. The equipment we were provided was not great. My boyfriends boots obviously were not in riding condition, his board had several gashes in it and was well beyond its lifetime, and the zipper on my jacket kept falling down (however my skis were in good shape).The hotel pick up was later than the 6:45AM-7AM pick up time stated. We didn’t get to the the first lift until 11:30AM. We would not recommend this place if you have expectations of customer service and high quality (or just quality) gear.
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