Al's Shoe Factory Outlet, Simcoe

2.5
#3 of 7 in Shopping in Norfolk County
Al's Shoe Factory Outlet is located in Simcoe. Plan to see Al's Shoe Factory Outlet and other attractions that appeal to you using our Simcoe sightseeing planning app .
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Al's Shoe Factory Outlet Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
70 reviews
Google
4.1
TripAdvisor
  • Have been twice in the last few weeks. Unable to find what I was looking for in my size, which is a ladies size 8.5 to 9. Seems very chaotic and messy in the store. Have lots of staff and friendly ser...  more »
  • store clerk very helpful to choose the specific kind of shoe I needed , the best fit for othotics which I wear in all my shoes, store was very busy , as it was a holiday weekend but sales people very ...  more »
  • Love a trip to Als shoes. Great selection. Great prices. Great staff. Good sales and bargins when multiple buying.  more »
Google
  • Great selection....terrible, miserable staff. Matched a pair of my existing shoes to a wrong sized same shoe just to make a sale. Then would only return for store credit, which was fine as they said they would be ordering my shoes in, but then took 3 months to get the same shoes in in the right size which were needed for a vacation. They then said they did not have the right shoes in until a half an hour of questioning them, brought out the right pair and then tried to make my husband feel like it was his mistake. I will never shop here again. Spend an extra $5 and don't deal with these jerks.
  • THIS STORE IS A RIP OFF WITH RIP OFF PRODUCTS - I have never had worse customer service experience in my life. I purchased a pair of boots and asked if I could take them home and see if they match what I am looking for and then return them for money back if not, I was told yes. The boots were $163.00 and when I came back to return them I was turned away and given the owners cell phone number. I called the owner and explained my issue and he was extremely rude to me over the phone, yelling at me and telling me "It's not my problem I am too busy for this etc." Al's Shoe Store is overpriced and it takes advantage of its location in a small town with limited options. Please think twice about shopping here as the owner is a dirty business man who does not care about quality or customer care but instead the bottom dollar. If I could rate 0 stars I would. I will never step foot in this store again, I hope others will boycott it too until prices are dropped and returns are granted.
  • Bought boots from here. I remember asking about my concern over the build quality the boot and the guy said it was good and wouldn't come apart. Well they've completely fell apart. Glue didn't hold it together, leaks, trash. Will buy giant tiger boots for now on over Al's. My brothers still haven't haven't fallen apart after two years from Giant tiger brand. Lol .i should have known better after my shoes I bought a couple years ago fell apart after two months too.
  • I bought a pair of Terra work boots the other day, which are supposed to be made in Canada. I get home and find out they are a knock off made in China...I am so mad! Wish I looked at the tag on the boots before I purchased them. I thought they had quality boots at this store, but I guess I trusted them a little too much. Someone even stole the insoles out of the boots and all they could give me was a pair of insoles that were 2 sizes too small. I came home and went on the Terra website and I find out that I could have just ordered right from the Canadian company and got the real deal made in Canada for about 20% cheaper. Never shopping here again.
  • Best shoe and boot store have been to. Very grateful this store is in our town. I have been to many cities and find exactly what I want here

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