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I booked this location for my daughter's birthday party. They took $100 as deposit over the phone but they do not send you any confirmation. I got there with 11 kids and they said they didn't have the... more »
I wanted to like this place, but I think they need an overhaul on their customer service and their organizational methods. While the birthday room Staff person was pleasant, (my grandson had his birth... more »
my 9 year old attended a birthday party on Thursday the 26th of January, The park was understaffed as usual. 3 teenagers showed up at the dodge ball pit while the 9 year olds were playing and proceede... more »
Sent this place an email regarding directions to getting to the Air Park and their response was simply "you will have to check the BC Transit website." That's it... not even a signature to tell me who responded! I get it, it's probably a busy place but I would expect a bit of a nicer response. As a result of their poor customer service, I will not be visiting. You guys just lost a customer. Don't waste your time and money on a place that can't take 2 seconds to help a potential customer out!!!!! Edit: I think the owners response is a pretty accurate reflection on how they operate their business. To insult your customers and say "too bad common sense is lost on this incidence" is pretty unprofessional. I sent them an email regarding where the closest SKY TRAIN station is and if they knew if there was a bus that went directly from the station to their facility. Their response was short and rude to which I responded saying I was disappointed. Instead of offering help, the owner got extremely defensive and ended her email with "but I will leave you to decide your own integrity and how your review reflects on you." The owner definitely needs to give her head a shake and hire someone who is more experienced on how to better handle questions from the general public. DON'T WASTE YOUR TIME OR MONEY HERE PEOPLE!!!
Last weak I went to extreme air park because of my friends birthday. It was my first 3rd visit to extreme air park, and the first time I went it was unexpectedly funnnnnnn! When I went last weak It was exactly the same and that's why I give a 5 star. The foods in extreme air park were good and the fact rthat we could do everything that there is in extreme airpark is the best. Just as the title says extreme air park is extreme! I recommend everyone to go to extreme airpark.
thank you extreme air park. your friendly and helpful staff made our day at the park so enjoyable. what a great way to have fun and keep active. we come over from vancouver island at least 4 times a year to play at extreme air.
This place is AMAZING! I've been here and it is really so much fun just too hangout with friends! I would definitely recommend it for pretty much anyone! It really is super fun!! Promise!
I decided to give in and check out this place for my child's bday. I went in around 2 pm and asked if I could view the inside to see if all is safe for my kids and their friends. Was told by a young fellow with beard that if I don't pay, I can't go in and could only see this through the camera on their tv. I told them that I am not using this facility now and told the same. Two kind people were paying entrance and said I could accompany them as I would be allowed inside with a paying client. The staff worker said NO again and this was the owners rules. Even their paying client said this makes no sense. The staff member then said I could go up stairs and see from viewing area. Then I was back out in less than 5 minutes. Very, very rude staff and don't care for customer service. Extremely unprofessional!!!!!!!!! Choose another location and don't waste your time here. Btw, you see the same response from their reply to reviews no matter what. Even their reply is a vanilla reply script!
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