Silvercity, Richmond Hill
Categories: Fun & Games
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We went to the movies last night which we do often at a different theatres. This theatre was by far the grossest theatre I have been too. There was left over garbage everywhere from the previous movie... read more »
Good variety of movies. Clean theatre and lobby. The seats are very comfortable. The washrooms are clean and spacious with few lineups.
It wasn't very busy on the weeknight I visited this location so there was no issue with wait times or crowds. I used the ticket machine to purchase tickets, but the other contact with staff was pleasa... read more »
Technology invested into creating amazing watching experiences: 5/5 stars. I would have no problem paying 20 dollars to watch a movie in crazy good quality. Food quality to price [Value] balance: 1/5 star. There's absolutely no need to be charging customers upwards of $10 (and I mean way upwards) for a pop and some popcorn that cost you next to nothing. For $10 I can get a full meal Sandwich, chips, and a drink from a fast-food restaurant. Get real.
I'm not sure who reads these or whether it's worth writing to you. I will endeavour to get some results here and will post on google as well. Am sure in this day and age negative electronic publicity is never a good thing. I came in to watch finding dory the Disney release on its first day. I brought my 4yr old with me and his excitement could hardly be contained. We bought tickets and concessions as usual. We went in and during the course of the movie, my sons drink was consumed. Concerned about leaving him by himself, I didn't want to leave. However he wanted a drink and asked me "please papa can I have another drink, I'll be good I promise". With that I figured if I rush out refill and come back all will be ok. I rushed out and ran to the refill station. Upon getting there a "manager" Fatima informed me that I could not do that as there is no refills. She stated I had to stand in line and buy another drink. It's not the point of purchasing a drink. It's the fact that I've left my 4 year old in the theatre alone. I would imagine explaining the situation the "manager", she would have provided a solution that would not entail me abandoning my 4 year old for a longer period of time. Be that as it may, I'm in the service industry and run retail stores which staff over 80+ employees and I would never stand for a customer being treated that way. Especially knowing that there was a 4year old alone in this day and age. Thank you silver city Richmond Hill, and really appreciate you ruining a Father's Day evening out with my son.
Been coming here for movies for years. The quality seem to have been falling short recently. They limit non-3D show times to the minimum so it inconveniences you to pay the premium price for the 3D/UAVX. And if you do not pay for the premium the audio quality is literally worse than my laptop speakers. They're just loud, that's it - they sound terrible.
ok well let me start by saying this place is a joke! I have attempted to see four different movies and EVERY time there is always these stupid SEAT HOLDER!!!!!! I mean at least 5 of them I get if your holding 1-2 seats but 5!!! is ridiculous the only this that's good about this place is that they will refund you your money. so if you want to feel like your in Kindergarten then this is the place to be they will give you a great lecture on how to be the greatest of all time seat holder!
Used to work here. The new coke machines are great, and refills are unmonitored. I refill 3 or 4 times. Sometimes I even bring a mug from home and just fill it. I brought my little cousins to see Zootopia but we ended up just filling a mini inflatable pool with a combination of over 100 coca cola beverages. All on refills. Very chill.
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