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In Play Inc. - Entertainment Centre, Newmarket

Categories: Entertainment Centers, Fun & Games
Inspirock Rating:
2.2/5 based on 40+ reviews on the web
In Play Inc. - Entertainment Centre is located in Newmarket. Put In Play Inc. - Entertainment Centre and other Newmarket attractions into our Newmarket travel itinerary maker, and watch your holiday take shape.
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  • I've had parties at In play and they have all been fantastic! I totally recomend checking it out and the facility is clean and always in a good mood with smiles from all of the staff! I'm suprised tha...  read more »
  • I did visit this plays yesterday and had a lot of fun there with two my kids. I spend three hours there without noticing it. Had to drug my kids out from there. Great place to spend time with you kids...  read more »
  • My family visited In Play Newmarket on a rainy day seeking some change of scenery and some fun times. Upon waking in I had my doubts, as the place looked very unclean, but I chalked it up to poor ligh...  read more »
  • Took my kids here today and they had a blast. I like how big the place is and that they have a mix of arcade games + indoor playground. The prices are really reasonable and their birthday packages are almost half the price of some of the nearby competitors so I'm considering booking my daughter's party here. My only complaint is that the customer service (cashing in tickets, ordering food) was really slow and they appeared understaffed.
  • very upset with the customer service I received today. I booked my son's birthday party for 3pm today. Last night fell and hurt himself and turns out he broke his foot. So I had to cancel his party. I didn't expect to get the deposit (of $50) back but I was hoping that they were willing to help out a little more due to the situation. instead I was told, "oh that's too bad, but we can't refund the deposit and it will be another $50 deposit to reschedule." The comment was said quiet rudely. I will not be going back to the Newmarket In Play. They could have been a little more understanding about the situation.
  • My son celebrated his 6 year old birthday at In Play Inc. in Newmarket. The kids really enjoyed the playground and arcade games. It was at times a little chaotic when older kids were in the playground with them. It would be helpful to have a staff member always present at the food bar and prize centre. Often, there wasn't anyone around to buy drinks or for the kids to claim prizes. The gentleman party coordinator who helped us in the party room was very helpful and courteous. I would like to go back and try laser tag with the kids.
  • My family and I "celebrated" my son's 5th birthday party at Inplay in Newmarket, I think I need to warn others away from this horrible, horrible place... So many things went wrong, and I am not just complaining to complain... The place is absolutely disgusting, unsanitary, they are beyond unorganized, and all of the things I paid for that were supposed to be part of the birthday package, we didn't receive... One of the bathroom stall doors (hard, heavy, metal door) actually ended up coming completely off both hinges and falling on top of my son's friend and myself. Another friend at the party cut their foot on a nail sticking up in the mini putt area (kids are asked to only wear socks). When confronted, the staff (which consisted of one host for the party room, one lady running the front door/counter and bar, and then a boy who looked about 10 yrs old doing god knows what) became very, very rude and started changing their policies and lying right to our faces about everything. The owner/manager hid in the back room the entire time and refused to come out to resolve the manner like adults. In the end, she called the police, who weren't at all thrilled to be wasting their time, and they gave us the number for the Health and Safety board and suggested we call them to have them resolve the matter. All in all, it was a horrible experience for myself and my guests.... Next time we'll be sticking to Chuck E Cheese, where all the games work and there is no false advertising.
  • It's a pretty cool concept but I was discusted by all the dust in the play area
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