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Palace Casino, Edmonton

(25+ reviews on the web)
Casino
Palace Casino is located in Edmonton. Arrange to visit Palace Casino and other attractions in Edmonton using our Edmonton itinerary builder.
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Reviews
TripAdvisor
  • Crowded and congested. I looked all over for a place to each and was told there was a place upstairs called Aces. I walked up the broken escalator and found it with one customer. Not for me. Walked do...  more »
  • Stay away from slot machines, Noticed before I come in this Casino that there are in some kind of renovation !!! So I start playing slot machines, spend $ 100, ok, I said, let's go try different slot,...  more »
  • Located on the upper level of the West Edmonton Mall, the Palace Casino has been in need of a lot of TLC for some time, and it looks like it's finally getting underway. The Wife and I stopped in brief...  more »
Google
  • Drinks are Priced fair, and the food and entertainment is above par, but they wouldn't give my money back after I lost at black jack.
  • We stayed in the mall/hotel for 2 nights and we visited the casino Friday and Saturday night. I accidentally dropped 2 vouchers in the casino on Friday. So after 2 hours when we were there Saturday night, someone recognized us as "the blonde girl who dropped the 2 vouchers last night", which an attendant picked up, found me and retuned my money. Made my night! Thank you so much Andrea and Matt!
  • Disagree with Palace serving people that are over intoxicated and disrupring patrons. Time to make a change yesterday.
  • Service is kind. Overall not as loud as other casinos. But not too clean. Restaurant has good deals and kind staff.
  • A very disappointing place, with a negative vibe. Limited games, badly laid out, there was scarce signage to tell you there was a restaurant and more gaming on the second floor and a non-working escalator to the second floor. Staff are miserable and I'm assuming it's the floor manager...COMPLETELY out of his depth and clueless. I never once saw staff smiling, never once saw staff approach anyone asking how they were doing or engaging in small talk. The only interaction I had with staff is when the floor manager saw I had a vape and cellphone in my hand (not being used) and wanted to take it upon himself to let me know that the use was prohibited there. I never said anything to staff about being a former competitively ranked poker player or that we frequent casinos around the world, perhaps if I had, we wouldn't have been followed around throughout the place. To make a long story short, we left shortly after arriving here, were online checking out other casinos before out the door and spent our money elsewhere. The lack of player services here is also embarrassing. Water in Styrofoam cups is your complimentary drink, don't expect them to splurge on the coffee or tea you can find gratis in most service stations these days, let alone anything else. Technology here is outdated virtually nonexistent compared to elsewhere. Even compared to the other casinos we visited in area, player services here were the worst. The expansion plans for the casino look impressive, but unless they have better management behind the expansion...I wouldn't expect anything worth seeing on its own because they are absolutely clueless about players and supporting customers.