Trip Planner:   Canada  /  Alberta  /  Edmonton  /  Casinos  /  Palace Casino
Palace Casino, Edmonton
(1.7/5 based on 25+ reviews on the web)
Palace Casino is located in Edmonton. Arrange to visit Palace Casino and other attractions in Edmonton using our Edmonton itinerary builder.
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Reviews
TripAdvisor
  • We have been to this Casino in the past but not in the last couple of years so we went when we were at the West Edmonton Mall in Oct. They are doing renos which are badly needed. It is dark and dated ...  more »
  • really not a whole lot special about this place, they are apparenly adding to it so this may change. customer service is nice but sometimes a little understaffed. lots of machines and tables, escallat...  more »
  • Not the most exciting atmosphere, a lot of older people, and service isn't the best, also very run down. But!!! I seen a sign in WEM that shows they are revamping the whole casino & the pictures looke...  more »
Google
  • A very disappointing place, with a negative vibe. Limited games, badly laid out, there was scarce signage to tell you there was a restaurant and more gaming on the second floor and a non-working escalator to the second floor. Staff are miserable and I'm assuming it's the floor manager...COMPLETELY out of his depth and clueless. I never once saw staff smiling, never once saw staff approach anyone asking how they were doing or engaging in small talk. The only interaction I had with staff is when the floor manager saw I had a vape and cellphone in my hand (not being used) and wanted to take it upon himself to let me know that the use was prohibited there. I never said anything to staff about being a former competitively ranked poker player or that we frequent casinos around the world, perhaps if I had, we wouldn't have been followed around throughout the place. To make a long story short, we left shortly after arriving here, were online checking out other casinos before out the door and spent our money elsewhere. The lack of player services here is also embarrassing. Water in Styrofoam cups is your complimentary drink, don't expect them to splurge on the coffee or tea you can find gratis in most service stations these days, let alone anything else. Technology here is outdated virtually nonexistent compared to elsewhere. Even compared to the other casinos we visited in area, player services here were the worst. The expansion plans for the casino look impressive, but unless they have better management behind the expansion...I wouldn't expect anything worth seeing on its own because they are absolutely clueless about players and supporting customers.
  • Nice place to either win big or lose everything lol
  • Nice ambience, hi end restaurants and looks good.
  • Worst casino in Alberta he ask ID card and im 30 yo i never win always lost i go everywhere and i won money but not there... Going somewhere
  • This place has the sight and smell of an old dilapidated hospital. The putrid smell of urine burns the nostrils a little. The machines are sticky with a jelly like substance. Where are all the people getting the jam sandwiches before playing these things? How can there be so much stickiness? I recommend wearing latex gloves before playing these slots or bring bread.