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Palace Casino, Edmonton

(1.7/5 based on 25+ reviews on the web)
Palace Casino is located in Edmonton. Arrange to visit Palace Casino and other attractions in Edmonton using our Edmonton itinerary builder.
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Reviews
TripAdvisor
  • Stay away from slot machines, Noticed before I come in this Casino that there are in some kind of renovation !!! So I start playing slot machines, spend $ 100, ok, I said, let's go try different slot,...  more »
  • Located on the upper level of the West Edmonton Mall, the Palace Casino has been in need of a lot of TLC for some time, and it looks like it's finally getting underway. The Wife and I stopped in brief...  more »
  • We have been to this Casino in the past but not in the last couple of years so we went when we were at the West Edmonton Mall in Oct. They are doing renos which are badly needed. It is dark and dated ...  more »
Google
  • A very disappointing place, with a negative vibe. Limited games, badly laid out, there was scarce signage to tell you there was a restaurant and more gaming on the second floor and a non-working escalator to the second floor. Staff are miserable and I'm assuming it's the floor manager...COMPLETELY out of his depth and clueless. I never once saw staff smiling, never once saw staff approach anyone asking how they were doing or engaging in small talk. The only interaction I had with staff is when the floor manager saw I had a vape and cellphone in my hand (not being used) and wanted to take it upon himself to let me know that the use was prohibited there. I never said anything to staff about being a former competitively ranked poker player or that we frequent casinos around the world, perhaps if I had, we wouldn't have been followed around throughout the place. To make a long story short, we left shortly after arriving here, were online checking out other casinos before out the door and spent our money elsewhere. The lack of player services here is also embarrassing. Water in Styrofoam cups is your complimentary drink, don't expect them to splurge on the coffee or tea you can find gratis in most service stations these days, let alone anything else. Technology here is outdated virtually nonexistent compared to elsewhere. Even compared to the other casinos we visited in area, player services here were the worst. The expansion plans for the casino look impressive, but unless they have better management behind the expansion...I wouldn't expect anything worth seeing on its own because they are absolutely clueless about players and supporting customers.
  • Nice place to either win big or lose everything lol
  • Nice ambience, hi end restaurants and looks good.
  • Worst casino in Alberta he ask ID card and im 30 yo i never win always lost i go everywhere and i won money but not there... Going somewhere
  • This place has the sight and smell of an old dilapidated hospital. The putrid smell of urine burns the nostrils a little. The machines are sticky with a jelly like substance. Where are all the people getting the jam sandwiches before playing these things? How can there be so much stickiness? I recommend wearing latex gloves before playing these slots or bring bread.