Flying Squirrel, Calgary
Categories: Entertainment Centers, Fun & Games
Flying Squirrel is located in Calgary. Plan to visit Flying Squirrel and other customer-reviewed, writer-recommended Calgary attractions using our Calgary vacation generator.
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This place is good the kids love it. How ever it is way to expensive. I have 4 kids so to go it's 100.00 for 1 hour. It is a lot of fun though wish they would work on there price though. With the toug... read more »
If you have little kids, go on a weeknight. Less people. On the weekends, too crowded. Too many teenagers, your kids may get hurt. Fun and huge facilities. They have an area for playing dodge ball and... read more »
My 8 year old daughter wanted to go for her birthday so we did just that. We got there for the Sunday opening time and completed our waiver (which takes a little time.) The place was clean and luckily... read more »
I took my 5 and 2 year old there on Sunday afternoon. There is a New Jumper Registration area on the left that we thought we should fill out after paying. No, it was to be done before paying or they cannot process your payment. After waiting in line a full 15 minutes we got in. The socks provided are a good idea, but they fell off our 2 year old many times, not a big deal. The bathrooms were clean. I noticed the mats around the trampoline were stained with dirt in most cases, and I did not see anyone clean while I was there. I did notice most staff members were very young, which is great for a summer job, but I hope they have training for accidents and I think you need more of them. The shoe area could be kept cleaner. There were 2 staff members at the party check-in area that could have been cleaning while they stood doing nothing (I asked them to help with the line-up situation and was told they could not, which is fine, but they could have stepped in and made sure customers like us had filled out waivers while waiting in such a long line, or kept the shoe area a little neater.). We got in and went to the 6 & under area, which was pretty fun for the kids, and pretty safe. I took my 5 year old to the main area for a bit, but I watched him like a HAWK. Some parents let their little ones run rampant there, and there were MANY near misses between teenagers doing flips and 3 year-olds running in front or behind them all the while. It was insanity. My 5 year old actually got injured at one point just from landing funny on his back, but was fine. Interestingly, the only person that came to check on us while he was crying was a 4 year old boy who asked what was the matter and hugged my son. No staff. The place is severely under-staffed in my opinion, and I do not recommend letting your 6-and-unders go there without you right beside them. And if I was the parent of a teenager, I would want the staff watching my kids to make sure they don't land on a child and get hurt. The music was way too loud and night-club-ish. On the way out, we paid $5 cash to do a lazer maze room, which is very overpriced, but very fun. It took us 2 minutes. I think it should be free or at the most, $2. We wanted to try the ninja warrior course, but my 5 year old is about 2 feet too short. It is too bad there isn't one scaled to younger kids because it looked fun. Overall, I would not recommend this place to family or friends, and although my kids were smiling and moving a lot, the 5 year old said the best part was the 2-minute lazer maze room, and he did not express wanting to return. I would rather my kids learn to flip and jump at a gymnastics centre during a drop in time that is properly supervised. Hire more staff!
Terrible service. Switched our wrist bands 3 times because they kept screwing it up. Told us they would give us an extra 30mins for the trouble and interruptions. Only to then tell us that our time was up sooner than the 30mins. When we questioned them their response was yeah that was a mistake we can't give you the 30 mins we said. Absolutely ridiculous and no customer service skills at all. A child also got hurt and no one came to help him. I had to go to get someone after we noticed that no one had come over. We will NEVER go back!!!
My overall experience was good until my brother got a swollen and bloody nose, the staff of the facility didn't rush to clean the pit his nose bled in and only did so after we asked them to. They have no staff there that are trained in first aid nor do I think they are trained in customer service due to the fact that we had to ask for band aids, ice, and disinfectant wipes. They may be the biggest trampoline park in Canada but DEFINITELY not the safest by any standards.
I took my daughters to your facility a few weeks ago. It was our second time coming. For the most part the facility is great (lots of trampolines, it's well supervised, it's clean….my kids had a lot of fun!). My only complaint is that the music was so, so, so, so loud it would really deter me from returning. It's not a nightclub!!!! As well, you do realize once your hair cells in your ears are injured they don't come back….hence, you'll have a hearing problem!!! I'm hoping that your staff wears hearing protection and that you can remedy this issue. I mean the majority of your population are kids…..please consider playing your music at a reasonable level.
The trampolines aren't really springy but I'm sure that they were more than fine for kids. There is a lot of room and the staff keep pretty good order. The place was clean and well organized.
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