Trip Planner: Canada / Alberta / Balzac / Casinos / Century Downs Racetrack and Casino - North Calgary
Century Downs Racetrack and Casino - North Calgary is located in Balzac. Our Balzac tour planner makes visiting Century Downs Racetrack and Casino - North Calgary and other Balzac attractions simple, and helps you make a travel plan personal to you.
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We booked a room for our Christmas party with work. It was awesome. Karen booked everything in for me and she did a fantastic job. Charity was our bartender / server - she was so sweet. And very promp... more »
Sunday morning , take in a Christmas Market , do a little gambling , have a nice Breakfast ? yeah right , not so fast. I've been around the block once or twice , but I never heard this one. After sitt... more »
Friends, family and other race associates have gone to Century Downs since the opening. There are still only a few good food items (the ones made by the main chef). Hamburgers were good last year but ... more »
First of all I would like to say that we frequented the casino on a regular basis. Probably 3 or 4 times a week. We took many of our friends there and enjoyed the horse racing and found the monthly specials in the restaurant to be extremely good. We also dined there regularly and attended a lot of the special events. Unfortunately we had an extremely disturbing incident happen which has changed our perspective. We were there on a draw night which are exceptionally busy events. We couldn't get into the restaurant so were at the off track tables. The draws take place over a 3 hour time period so we had lots of time to sit and enjoy the evening. We ordered food. We had a few issues with getting cutlery, refills, and minor details but we weren't in a rush and our waitress was extremely flustered and told us it wasn't her regular job so it didn't perturb us. When it came time to pay the bill, it was incorrect. She went back to fix it but came back wrong again. On the third attempt and 20 minutes later we asked if she would like to write it down but she said no. Imagine our surprise when the next thing we knew the security people were there asking us to leave for abusing the waitress! We didn't understand what was going on as no such thing had occurred and told them they were at the wrong table. We were nothing but courteous to her and patient as well! Still in disbelief, we asked them to call over the waitress and ask her why she was upset. She answered, because you asked me if I wanted to write it down.. we said yes, to help you! We couldn't comprehend it. I work with Alzheimer's patients and one of the tools we use with them is to write things down when they get flustered. She misinterpreted a helpful suggestion as a slight! The ironic part is she did have to come back and write it down to get the bill correct. I was barred from the casino for an imposed period which has now been served but I have not been back since. The other people in our party refuse to go back ever again as they couldn't accept what happened as they were witness to it and know it was misconstrued. I am more upset because my integrity has been besmirched unjustly and I pride myself on that. While I applaud the fact they stand behind their staff, it should be warranted and not a matter of perspective. So I guess on that note, a word of advice, don't ask your waitress to write it down!
I have been in the summer for the horses and it's a great time. Just returned from one of the Thursday night giveaways and the experience was awful. Went for supper and the food and service were very good, we were there early as we were told it gets busy. After dinner went to casino floor and service was nonexistent and the place was very dirty. I understand this is a busy night but staff accordingly. After this experience my return will not be any time soon
Really love this casino. Food is great. Waiters very friendly. The best coffee I have ever tasted. I only play keno so would like a few more keno machines but for a casino this size I suppose 16 machines is reasonable. The staff behind the cashiers are also very friendly as well as all the security staff. The bathrooms are very clean as well as the slot machine areas!
Neat place but due to AGLC regulations this place does not have live dealers/no tables for gambling
Not a bad Casino to machines. If you are in to table games there are no live tables here.
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