Century Downs Racetrack and Casino, Balzac

2.9
#8 of 23 in Casinos in Alberta
Century Downs Racetrack and Casino is located in Balzac. Century Downs Racetrack and Casino is just one of the many highlights you can arrange to see using our online itinerary creator, Balzac Edition.
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Century Downs Racetrack and Casino Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
35 reviews
Google
3.7
TripAdvisor
  • T. Breds opening day. Ran out of programs etc 15 min wait for drinks, over hr for food untrained staff :(  more »
  • Got a group together to catch the racing. Great afternoon fun exciting and the food was vastly improved. Keep up the good work.  more »
  • Second restaurant experience with hopes for an improvement from our first try. Won't be back, although there is good variety in the menu the quality never seems to deliver. Either bland or extremely a...  more »
Google
  • No table games. They have electronic Baccarat and roulette but no real table games. Restaurant was decent. Been to other century casinos that were definitely better but if you're just looking for horse races it would suit you
  • Very clean non smoking casino. There are no dealers here- everything is automated. Horse races and events on weekends that are family friendly.
  • First of all I would like to say that we frequented the casino on a regular basis. Probably 3 or 4 times a week. We took many of our friends there and enjoyed the horse racing and found the monthly specials in the restaurant to be extremely good. We also dined there regularly and attended a lot of the special events. Unfortunately we had an extremely disturbing incident happen which has changed our perspective. We were there on a draw night which are exceptionally busy events. We couldn't get into the restaurant so were at the off track tables. The draws take place over a 3 hour time period so we had lots of time to sit and enjoy the evening. We ordered food. We had a few issues with getting cutlery, refills, and minor details but we weren't in a rush and our waitress was extremely flustered and told us it wasn't her regular job so it didn't perturb us. When it came time to pay the bill, it was incorrect. She went back to fix it but came back wrong again. On the third attempt and 20 minutes later we asked if she would like to write it down but she said no. Imagine our surprise when the next thing we knew the security people were there asking us to leave for abusing the waitress! We didn't understand what was going on as no such thing had occurred and told them they were at the wrong table. We were nothing but courteous to her and patient as well! Still in disbelief, we asked them to call over the waitress and ask her why she was upset. She answered, because you asked me if I wanted to write it down.. we said yes, to help you! We couldn't comprehend it. I work with Alzheimer's patients and one of the tools we use with them is to write things down when they get flustered. She misinterpreted a helpful suggestion as a slight! The ironic part is she did have to come back and write it down to get the bill correct. I was barred from the casino for an imposed period which has now been served but I have not been back since. The other people in our party refuse to go back ever again as they couldn't accept what happened as they were witness to it and know it was misconstrued. I am more upset because my integrity has been besmirched unjustly and I pride myself on that. While I applaud the fact they stand behind their staff, it should be warranted and not a matter of perspective. So I guess on that note, a word of advice, don't ask your waitress to write it down!
  • So much fun at the horse races. Went for the first time this weekend. Won some money enjoyed the food.staff was super helpful for a newbie to betting. Thanks agian ill be back
  • Outdoor horse racing is fun to watch, they offer free betting lessons, and staff are helpful if you're unsure of betting rules and processes.

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