Trip Planner: Caribbean / Bahamas / Grand Bahama Island / Freeport / Casinos / Casino at the Radisson Grand Lucayan
When in Freeport, gambling enthusiasts can try their luck at Casino at the Radisson Grand Lucayan. Whether you're staying at the hotel or just visiting for some entertainment, you can gamble away at the blackjack tables and slot machines. Have some drinks and snacks while you try your hand at poker, craps, or roulette. While the modest venue serves its purpose on the island, temper your expectations, as this may not measure up to luxury casinos elsewhere. Take a look at our Grand Bahama Island travel itinerary maker to schedule your visit to Casino at the Radisson Grand Lucayan and learn about what else to see and do during your holiday.
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The casino is big, but the staffs not accomodating, no restaurant only bar, overpriced, not recommended for tourist
Very small, no poker. Slots never pay and just not enough of them. Seems very clean but there just doesn't seem to be enough customers to try to add to or modernize the place.
If you need a place to cool off from the sun for a while, this casino is ok. The staff barely acknowledged our existence except to take our drink order at the bar, otherwise,they sat around in corners... more »
This is a beautiful resort. The rooms, the view, the pool area, it is all stunning... However, I have a few issues with the way the resort is operated. First of all, as you walk along the the restaurants and shops, you are constantly approached by time-share sales people. I am trying to enjoy my vacation, why would I want to sit and listen to a 2 hour presentation. The all inclusive set up- In order to receive your all inclusive comp you must sign several receipts on each and every purchase. By the time we left I had over 100 receipts! I am sure they did it so that we could see how much their over priced food and drinks cost. Lastly, everything closes VERY early (9 pm) ! If you want to stay out late you have to leave the resort and take your chances across the road with the locals.
I stayed here 8/ 8/2016 - 8/13/2016 We arrived had to wait over an hour, which was okay they gave us a wristband and we went and had a few drinks. They were saying we didn't pay for an oceanview room and we did thank GOD I had my confirmation paper because they were really trying not to give it to us. Our room smelled like damp sewer it had a dehumidifier in it that was running but the smell was awful. I was told they would change the room, especially for my Birthday we tried several days and finally gave up. The guest services was horrible! However the rest of the staff at the restaurants and bars were amazing. We still had a blast and the resort activities and food was nice/good. Due to the room I am not sure if I would stay there again, I am sure I was the lucky one person who had a room with an overbearing odor! If they work on customer/guest services this would be a really nice resort.
All inclusive is awesome. Just make sure you make it worth it! (Alcohol and food). Good service! Hotel room quality if more of a 4 star, nice rooms but maintenance upkeep is sub par. Beaches and pool are amazing! The "all inclusive" eateries and bar are tasty too! Enjoy!
Lauren St Pierre
Beautiful views, poor service. Stay elsewhere, the Grand Lucayan experience was far less than grand. I stayed as an all-inclusive guest at Lighthouse Point. Positives: Churchills restaurant, proximity to beach, ocean views, some staff were pleasant. Negatives: Check-in was confusing, as the resort takes on many cruise-ship vacationers for periods of 2-4 days. My parents got mistaken as cruise ship passengers and had trouble finding staff to redirect them. Our suite had old food in it when we checked in. The A/C broke for 24 hours mid-week (mind you it was in the 90s all week) and only sporadically worked for our remaining vacation. It took us three days of asking the front desk for coffee for our room machine before we got it ourselves directly from housekeeping. Food service staff lacked training, for example, a waitress approached our table and stood silently there with a frown until we asked if we should order...? The front desk was frequently abandoned. We had to pull our luggage to the Manor House on the resort in order to check out even though we verified the previous night that the desk resumes service at 8am. All in all we enjoyed the views and proximity to the beach, but didn't enjoy the inconsistent, poor service.
bought a cruise and stay package for the Grand Lucayan Hotel & Resort during the week of my birthday via Groupon for a 2-day cruise and a 4-day hotel stay, everything paid in full. When I arrived at my destination it was quite a wait to gain entry into my hotel. As I'm registering a very polite and helpful woman by the name of Krystal assisted me, but during the registration process she mistaken that I would be at the hotel for only two days, I had to correct her quite a few times and until I retrieved my receipt of purchase for my package is when she corrected the information on file. She informed me that I was good to go and checked me into my room. Two days into my stay which was the WORST BIRTHDAY/EXPERIENCE OF MY LIFE occurred on that very morning. As I was attempting to redeem my (separately paid in full $600 all-inclusive package). A light skinned woman I believed by the name of Denise told me, " I had to get out the hotel & check out before I'm charged another day" -- in those exact words. I insisted that I was staying at the hotel for four days but she proceeded to argue with me. She then called her manager Ronetta Andrews to finish me off & scold me to either purchase an additional night of stay at $520.00 or leave. I told Ronetta It's my birthday & I already wasted two and a half hours of my time with the whole ordeal, she provided me with a credit card authorization form to provide to my husband and we mutually agreed that she wouldn’t charge me until she got the credit card authorization form back & resolve the matter at hand, although she made me signed some papers, I asked her why because it seemed fishy to me, she informed me it was SOLELY to start the process until I came back (nothing would be charged and my card would just be held on file ). I seeked that she wrote her verbal promise on the receipt just in case anything negatively boomeranged, & I was pretty adamant about it, however she avoided writing anything & assured me it would get resolved exactly how we discussed. I informed her That I would come back between the hours 7-8 pm, but I'm not guaranteeing this for the fact that this situation should’ve been handled already and I was out celebrating my birthday, & wouldn’t be sure about the time my husband would send back the form. By the time I spend the day out trying to regain my peace with going back & forth with unprofessional & stubborn staff. At 8pm I then approach Darryl Dilette Jr. attempting to reach Ronetta , he then notified that she left for the day, & to make matters worse, I was stuck & locked out of my room with a wet bathing suit in a cold lobby trying to get back into my room for a total of another 2 1/2 half hours with Darryl which resulted into me getting awful cold. I advanced into explaining this lengthy run down from beginning to the end with every descriptive detail. He then proceeded to apologize and advised me that he would accommodate me regarding my issue. He recommended that because Ronetta left already and I wasn’t charged he wouldn’t be able to let me enter my room. HE SUGGESTED that I book a room via expedient & settle everything the next morning. I provided him proof via email of what took place that very day to back up my claims & just in case AGAIN anything would backfire. He then checked me in via my expedia booking/ itinerary number. The next morning July 26,2016 I noticed my card was charged the $520.00. I immediately got dressed & approach the front desk to speak to Ronetta , as we spoke she unmannerly implies that I'm lying & denies her promises the day prior. Irritated with a poor, incompetent, tactless staff that lacks hospitality (ironically being a popular tourist hotel), I request a supervisor!
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