Science Centre and Planetarium, Wollongong

This place would get 4 stars if it weren’t for the bad customer service and especially bad manager. Lots for kids to interact with and educational. Shows are good. Though the staff act kind inside, it seems there job is only to keep order. They don’t give and advice or share any knowledge like staff at Questacon do. My son most recently went here went with his school class. I am waiting in the foyer for them to come out (as I was not allowed to meet them in the back on the grass eating, even if they were finished inside in the exhibit section and the class was exiting through the side entry). So I wait and see them pass by just close to the entry to the toilets. The manager steps out to point out to me I am not allowed to pass the doorway. (Was she afraid I was going to make a run for it and view the exhibit for free?) it is strange she said it like she did. To top the managers behavior off, two parents that had paid entry to join the class were not allowed to stay with their child, when the class left, without paying entry for the child again. Really? Not even a short while. That left a bad after taste for all involved. The place was practically empty no one in sight downstairs. That sums up the customer service. I have previously been here multiple times with the family as we were gifted an annual pass. But that manager has acted strange on other occasions, making me prefer to go other places. I was compelled to write this review in hope of this reaching someone above the manager to straighten out the customer service so this place can be all it has potential to be. I asked them for contact with the next boss above on a different occasion but that person couldn’t be reached and I think my request for contact would have been binned before it reached the right person.

A great place for kids to engage in science with a "hands on" experiences, plus a planetarium show. Similar to Questicon on a smaller scale. A great half day outing for young minds.

The best thing about this place is a very friendly and professional staff putting their best efforts to educate children about science and technology. A must visit place for the families to introduce children to science and technology with working scientific models and projects.

Lots of fun for the kids and they're learning too. Could use air conditioning on a hot day. 😅

Nice place for kids to have fun and learn science, lots of interactive games, the planetarium video was really good.