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WaterMarc, Greensborough

3.0
#111 of 352 in Things to do in Greater Melbourne
Outdoor Activity
WaterMarc is located in Greensborough. Put WaterMarc and other Greensborough attractions into our Greensborough trip generator, and watch your holiday take shape.
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Reviews
TripAdvisor Traveler Rating
67 reviews
Google
3.9
TripAdvisor
  • We swim at Watermarc on a weekly basis , while the facility is quite good overall , the change rooms are disgraceful, they smell bad and appear to be in neglect. We have stopped getting changed or dre...  more »
  • Lived nearby for years but only been a couple of times. Recently visited with the kids and went on the waterslides. Great fun. Two different slides both fun. Only negative is that they allow young kid...  more »
  • Im a member here great place. My kids have been doing lessons for 4 years here now and its great. I use the gym and love it. Trainers are great always ready to help!!  more »
Google
  • Excellent facility varieties and standards, friendly and helpful staff. Very affordable for once off, daily, weekly or subscription visitation. Excellent surrounding accessibility to all manners of shops, restaurants and public transport. Highly recommend!
  • One of the best water parks I've been to. great place for the kids. pretty clean too. excellent facilities, well catered for families.
  • Poorly managed, rude staff, equipment not functioning and facilities not properly maintained. It happened to us on a number of occasions that sauna and spa "were not operating to their full capacity". In other words Not working at all. In the past we've had a few bad experiences with the Watermarc's facilities. But maybe just a bad luck. This time we specifically asked when entering the center whether the spa and sauna were operation to its full capacity and the answer was YES of course. OK we went in. However there was no point staying in sauna that was slightly warmer than the outside temperature (talking about winter) or relaxing in a spa a touch warmer than the swimming pool. We decided to leave and asked to get a refund. We believed that it would be only fair because we paid for something we could not use due to malfunctioning. And now suck this up: rude receptionist announced with a strong tone in her voice that there is NO REFUND Policy and the only person authorised to process the refunds is the general manager but she is on holiday at the moment. Full Stop. I'll skip the next 1/2 hour... At the end thanks to a duty manager we managed to get our money back. Was it a good experience? NO Would you come back? NO Would you recommend a friend? NO One more suggestion to GOOGLE. Please re-do the your star rating from 0-5 rather than 1-5. It did not feel right to leave 1 star rating for a 0 star experience.
  • Long wait for water slides because birthday party guests don't wait in line with everyone else. Also only had one four person ring and when I questioned as to why, I was rudely told they didn't have enough staff to blow another one up. Not good enough. Food prices were way over the top.
  • Love my gym and the staff. However, there should be separated memberships as I don't use the gym much because that section is quite unfriendly and towels are hardly used, especially, around the weights sections. Bikes need full maintenance and we've been told for a very long time they were going to get replaced but nothing had happened. If it wasn't for the amazing RPM-Cycling-pump instructors I would had left already.

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