Trip Planner : South Pacific / Australia / Victoria / Yarra Valley / Coldstream / Wineries / Coombe the Melba Estate
Coombe the Melba Estate, Coldstream
Categories: Wineries & Vineyards, Food & Drink
Coombe Yarra Valley, the Estate of Dame Nellie Melba is a property with an unrivalled provenance. It is one of the largest, most historic and prestigious family estates in the Yarra Valley and one of the most unique food, wine, and cultural destinations in Australia.Add Coombe the Melba Estate and other attractions to your Coldstream trip itinerary using our Coldstream trip itinerary builder.
The home of Coombe Farm Wines since 2002, Coombe - The Melba Estate at Coldstream is open to offer guests a gourmet experience at the property of one of Australia's most famous women.
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We went with a group, met our guide at the office, who took us on an excellent tour of the gardens, very beautiful, just a shame it was cool @ dull. The, Georgina was very knowledgeable about the hous... read more »
A beautiful lunch was had in the charming surrounds of Dame Nellie Melba's homestead. The homestead has been extended to accomodate a lovely dining area. The food & local wines were impeccable as was ... read more »
Celebration Lunch. Required to wait for table service. Meal was delicious but overpriced. Staff extremely friendly and helpful. Lovely atmosphere but noisy during lunch.
My daughter, myself and a friend went to Coombe estate on Monday morning (15/02/2016) and could not fault our visit. We did the 10am garden tour and an Irish lady (Sharon I think her name was) was our tour guide. She was fantastic. I knew very little about Dame Nellie Melba prior to going but after 1hr of the garden tour, Sharon made me feel like I knew Dame Nellie Melba personally. She made the whole tour enjoyable just thru her sense of humour , wit and informative information about the great lady. Afterwards the scones and tea were delicious. If you are contemplating going please go as you won’t be disappointed. Couldn’t fault our morning there at all. Well worth a visit.
Lovely location, great food, good service. My choice for special occasions.
I spoke to Coombs 3 hrs prior to arriving as I wanted to ensure they had a table available before heading there from Melbourne with my parents who were down for the weekend from interstate. They stated we would be fine to get in. If we couldn't get a table inside, there would be tables outside. All good so far, but that’s where it ends. We arrived there at 2.30pm, 15 min early. Met front desk staff who I believe would have been manager / maître d and was told an inside table shouldn’t be long and we could have one or we could sit outside. It was a beautiful day outside and we saw a spare table so decided to sit there. Once we received the menu’s, we realised it was a cut down version of the larger and glamorous inside menu, missing all the larger dishes. I returned inside to the front desk and told our waiter (who was behind the counter with the manager) that we would wait for the table inside instead after confirming that it was a different menu outside. I asked the question if we were fine to just get a drink while we wait for the inside table as we were told again it was still going to be around 20 mins. Answer was no problem at all. 25 mins passed so we grabbed the waiters attention to just remind her we were still waiting in case she forgot, as we knew the kitchen was closing very soon at 3. Said she would check again to see if table was ready but never returned to answer the question. Another 15 min went past, so we asked yet again (keep in mind we had to flag her down both these occasions as well). She said she was unsure and didn’t know if and when we were going to get a table. So we started getting frustrated as we believe we had been forgotten and there would be no table. She was frustrated as well as it seemed like a hard conversation for her. Not long after this, the same woman we dealt with at the start came out to inform us we had been crossed off the list because we had sat outside. We made it very clear that we had spoken various times to our waiter including the trip back inside to the front counter once we discovered the different menu and clearly a very large communication problem had occurred between her and the waiter. I am still confused as to how the manager could not have heard me originally say we would sit inside when I returned to change tables, as she was standing next to our waiter! She was apologetic, but that wasn't going to solve anything as they had let other people who turned up without bookings in instead, leaving no tables available. We asked if we could have the inside menu outside seen we had been stuffed around and now had no booking or lunch, but the answer was no to that one for whatever reason. The kitchen was closed now as well just to make it all worse! I then did the right thing and went to pay for the bottle of wine we had rather than just walk off like I believe others would do in similar situations. This took forever just to pay for in itself. Was standing there for another 5 minutes just to pay for a bottle of wine. Was served by the same manager who I would have thought possibly might have again apologised and perhaps even discounted or even just given us the $30 bottle of wine for free to assist with the bad service. She didn’t even know what we had and had to go looking for the waiter before asking me what we had in the end. Just another thing yet again to show how un-organised everything was. Overall, it certainly was far from a positive experience. Customer service is certainly lacking at this place and frankly is absolutely appalling. I have never written a complaint in my life about a restaurant, but this did really leave me in a foul mood after driving from Melbourne with a confirmed booking for lunch. Thanks to this place, we didn't even get to eat lunch in the end.
My parents and I have been driving by for many years and we were quite excited when the estate became open to the public. We were in the area so we thought that we would call in for a rare family lunch. Upon arrival, we walked into the main courtyard. There was little signage or indication of where to go so we decided to start at one end of the building (the wine tasting area). Just before we walked in the door, we noticed a sign indicating that they provide tours of the garden. We proceeded into the building and began to look around. The woman behind the counter gave no indication that we existed and ignored us for at least five minutes. Following this frosty reception, I asked her politely if she was the right person to speak to about the garden tour. She rudely implied that it was not her problem to be disturbed about the garden tour and promptly informed me that the tour was full and implied that I should have booked online already (sometimes people like to make impromptu decisions, such as having lunch together in the Yarra Valley on a whim). The lady made no attempt to improve the atmosphere, no wine tasting was offered and we were informed that we could look in the gallery and gift shop. Setting aside this disappointing encounter, we decided to look through the "gallery" (if you could use that term to describe it). After more disappointment on that front, we decided to have lunch in the restaurant. Once again we were ignored as we stood next to the 'please wait to be seated' sign. Finally, we were defeated by the complete lack of customer service and left.
If planning to go for a meal here, ensure that you have a reservation for the restaurant as the courtyard menu was a disappointment in terms of selection and quality and service in the courtyard was dismal as well.
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