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Adriano Zumbo Patissier, Balmain

3.4
#15 of 39 in Shopping in Sydney
Gift & Specialty Shop Shopping
Adriano Zumbo Patissier is located in Balmain. Plan to see Adriano Zumbo Patissier and other attractions that appeal to you using our Sydney trip itinerary maker.
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Reviews
TripAdvisor Traveler Rating
93 reviews
Google
3.5
TripAdvisor
  • Adriano has established a strong clientele in Balmain and deserves all the praise he receives. Some may consider the items expensive but if you were to try and make them yourself the cost would be hig...  more »
  • Got the V8 raspberry and the Wheelie good. Fantastic as always. I got the Zumbarons for the first time. I know Zumbo trained with Pierre Herme (about whom I rave on a daily basis) but I have to say - ...  more »
  • When ever in the Balmain area I always go to Zumbo. I'm always beyond happy with the amazing food and constant change in the store ! However the staff are super unfriendly and always chatting socially...  more »
Google
  • Where do I start?? As I walked in the rozelle store for the first time and also trying out zumbo sweets for the very first time. I got looked at by the staff as if me and my husband were from another planet, no hello, no smile. We orderd 2 coffees and $50 worth of sweets. The coffee was so weak, very disappointing! They use one shot of coffee to make 2 coffees, that's not how you make coffee in 2015! As for the sweets, I think my 10 yr old can make better tasting edible cakes, they were disgusting! I love my sweets but I could not eat these cakes! And the macaroons were the worst tasting macaroons I've ever tasted! Waist of $50 I will not be returning! Anthony zumbo.. You need to pick your staff members very carefully these kids you had working aren't even suitable working in McDonald's.
  • Really nice sweets and cakes.
  • Dropped in looking for cronuts. they were out so we sat and ate other things. Really quite excellent the pastries impressed being A+, top quality and delicious. Also, service people + their social media guy was friendly. Like this place. Its a bit smaller but hey, that's what makes it good
  • Although the macarons are simply delicious, I was really disappointed by the birthday cake we recently ordered (scuro). Although the mousse was decent (but really rich), the bottom part (the cake) was really disappointing! Won't go back for cakes!
  • Zumbo's just got bitter... I used to visit Zumbo's at least every couple of weeks. Not anymore. I had my small dog with me and was conscious that this was a food service area, so I picked him up before entering; in order to grab a couple pastries and duck out the door. This was not the first time I'd visited the store with my pet. If you haven't been there, a large glass counter protects all of the food from the storefront. In the last six months they'd run out of some of the pastries quite quickly with the construction going on behind them; they're an easy snack for the lads. "Are you ok?", the service woman asked. "I am, thank you. And I'd like to order some pastries", I said. (Not even a smile? Tough day...). "Can I have a sausage roll please, and what kind of pies do you have left?". "We've got all of them", she said. Ok, I understand that repeating a menu can be tiresome, I thought to myself. "I'll have a beef pie, please." And then came the attitude... In the past the service had been exemplary, however the lip service I received from the senior female staff member was atrocious. Initially it was polite, informing me that I couldn't have the animal inside. I replied, "That's why I picked him up to grab a couple things and duck out." Before I could apologise, she started rabbiting on about the rules, as though I was either intellectually impaired, or a thug wanting to leap the counter and rob them, while my chihuahua honed in on their ankles. I was neither. I was a customer. So I asked if she'd like me to leave? She turned away and said, "That's your decision". (Actually no, I was asking if you'd feel more comfortable if I left the store with my pet). She then forgot what I ordered and said, "What did you want?". Before I could answer she said, "There's a menu behind you." "I've already told you, I want a beef pie", I replied. And with that she shut the door to the warmer and asked me to leave. I was shocked. I was defensive and annoyed, but I didn't deserve this vitriol. "I don't need you being so rude to me. I work too hard to deserve being spoken to like that. I'm not serving you and you can leave." The male attendee, who saw and heard the whole exchange asked, "What did he say?" as I was leaving. I could hear her voice rattling like the jack hammers in the distance as I quietly turned without a word and gently shut the door behind me - forever. Well, how about that? Now you have a customer who will never return, never recommend your business, and a lovely review for the world to see. All because of an unprofessional employee. If having customers visit the store with pets is a problem area perhaps place a sign saying, "No Pets Allowed. We apologise for any inconvenience". Best of luck. (To both of you). **A word in advance for the defenders**: Don't bother telling me that I shouldn't have brought the animal inside. That's like letting someone drown because they chose to swim outside the flags. There was a time when rules and regulations didn't supersede compassion, let alone courtesy. This incident occurred Thursday 4th of September, the day after the Rozelle blast. I'd have gotten something else to eat on Darling Street, only everything was shut and under investigation. [As I write this, part of the street is still shut, and closed to traffic.] It's sad that even under such circumstances, there's inevitably someone who displays a lack of community spirit.

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