Hilton Aruba Caribbean Resort & Casino, Palm - Eagle Beach

Categories: Casinos & Gambling, Fun & Games
Inspirock Rating:
3.2/5 based on 90+ reviews on the web
Get lucky at Hilton Aruba Caribbean Resort & Casino, a state-of-the-art entertainment center located in a beachfront hotel. Try your hand at a number of classic table games, and take the slot machines for a spin under the star-effect domed ceiling. The facility enjoyed a makeover in 2015, and now stands as one of the island's most well-appointed gaming facilities. The new poker room features Texas Hold'em, Omaha, and 7-Card Stud, so get your poker face ready. Use our Palm - Eagle Beach itinerary builder to arrange your visit to Hilton Aruba Caribbean Resort & Casino and other attractions in Palm - Eagle Beach.
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  • Very comfortable rooms and comfortable. The staff is very good, always well attended.
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  • This hotel has a wonderful staff. We unfortunately were here during renovations. They suddenly moved and shut down the main lobby and a bar close to the lobby. The elevator was broken most times so we...  read more »
  • Hotel very well located. staff helpful and polite. Speak English and Spanish. Strive to understand the portuñol.
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  • My wife , teenage daughters and I, stayed at this hotel ,beginning of August 2016,for 10 days . Check in took for ever with lots of complains from all people waiting for no reason .The pool was closed for months,under construction (noisy and unpeeling).No activities for any age or any time, the biggest complain were the rooms ,you can hear the people from other rooms talking, walking, music ,tv etc (the walls are so thin) if you try to sit outside on the small balcony the huge air condition unit on top of the building below is so load you get a headache .The location of the hotel is good, the beach in front of the hotel is very nice. Aruba is a happy island ,Hilton is a hotel from hell.
  • Stop! Read my story before you book this hotel! July 25, 2016 When arriving, no one greeted us , no hand towel given to wipe hands and face as given to other guest and we weren’t even offered any water. The agent took a while to assign us a room. The manager tell us “The room we requested was unavailable.”He mentions he can put us in a garden view room for a night and move us over the next day. I reminded him we were only there for (4) days and we didn’t want to deal with the inconvenience of having to move to another room. I stated to him the only thing that would make us happy is if we are upgraded to something better. We just went with the garden view. . It smelled like mold and mildew. Our floor had blowers all in the hall. The room needed upgrades. Our balcnly faced the parking lot and dumpsters. The manager offered us to stay at the Hyatt Hotel and we accepted. Hyatt was full. Another manager taken us to the 8th floor of the executive club floor. This room and was up to standards still only partial view of the ocean. We ended up staying. No notice on website about construction. Day (4) We arrived to our Palapa at 11:45am. . A family was there. My Husband asked them if they rented it. They stated “no, the palap’s are owned by the government and the public are allowed to use them.” Being we are tourist and there are no signs on the beach telling you it’s a public beach or the management telling you the public have the right to take a cabana that was assigned to you can be taken by a local. we went to the towel hut to tell them. They called the police. While waiting the locals became rude and irate with us. The police finally came and stated the locals are correct and explained to us the laws. They also took a police report. We proceeded to move away from the locals and the other guest did to because everyone was just disgusted with the entire situation. The locals continued to enjoy their day at the beach. Now my problem is with the Hilton! Why would you put your guest in situations like this? The situation could have really gotten out of hand. Before the cops arrived the situations started to escalate. I felt threaten at one point and it’s the Hilton fault that they put myself and my husband in harm’s way. No manager apologized to us. Check out day, the manager who we dealt with upon check in gave us wanted us to speak to Japp van Dam the Director of Operations. I began to tell him our experience. He never apologized, he had an answer for every situation or complaint. I told him about the Palapa incident and how the Hilton should notify it’s guest in some form that locals can take it. His response “We do” that’s not the truth because they didn’t tell us or the other (10) guest who was frustrated by the situation. I told him about the not knowing it was a public beach. His response was “Well Aruba is not for you”. I told him about the garden view room his response was “Well what makes you think we had a better room to give you”. I proceeded to tell him I am done, I will deal with it accordantly when I get back to the states. I walked away from him and proceeded to the front desk where my husband walked to check out with the female manager. He followed me I told him again, yelling at this point I am done, please leave me alone. Now he’s getting closer to me. I then go behind the desk where the female manager was, yelling please leave me alone stop I am done. He notice other guest begin to notice so he apologies. I just repeatedly asked for the General Manager. Now I really feel threaten when the Director of Operations is not willing to listen. I’m really shaken at the point. We wanted nothing more than to just leave the premises.
  • I've been to 9 Caribbean Islands and this is one of the best hotels I've found. Usually in the Caribbean or you have a great location or you have a great beach. It's difficult to find both. But the Hilton Aruba has one of the most extensive beaches, beautiful and swimmer-friendly, and a great location in the palm beach area. You walk outside from the hotel and you are in the middle of restaurants, bars, shops, etc. It's really fun at night. Again, such a great location is rare. I also really like the swimming pools, the kids activities, the bird sanctuary and the food options are really good. I didn't get to use the Spa and gym but looked beautiful. This is a place I'd recommend.
  • Terrible service period. From beginning to end. Desk clerk was not welcoming or nice. Sent us with poor directions to the room and no bell service. We were roaming all over the property trying to find the room. Calls to room service take forever! And they don't tell you about the 60 dollar a day tax they charge until you checkout. I will never go to Hilton properties I don't care how many points they give you.
  • Property for sure needs to be upgraded. Chose this property because I have status with Hilton. Asked for an upgrade on a slow weekend, during non-peak time and was told that no upgrades were available. Really? We get our keys and try to enter the room only to be told by housekeeping that the lock doesn't work so back we trek to the lobby, where all of a sudden they have an upgrade available! Could have just given us the upgrade from the get go. Other than that, hotel is centrally located and casino has free drinks if you gamble.
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